Physiotherapy Receptionist

**Job Overview**

This role will be covering the physiotherapy reception desk which involves booking and amending appointments, as well as answering the telephone. As you will be patient facing, excellent communication skills are essential. There will be some cancelling and rebooking appointments to maximise clinical time for the therapists. Other aspects of the role will involve booking meetings into diaries and template building on electronic clinical rotas for therapists. Knowledge of word, excel and power point would be useful to help with general administrative tasks.

You may come into telephone contact with patients accessing all of our clinics, around the City and County a total of 8 teams, delivering care across 14 different sites. You will also provide remote administrative support as required to those therapy teams.

You will be accessing the SystmOne electronic patient record system to record referrals, book appointments and note key comments regarding interactions, so it is important that you are confident to use a telephone and a computer. Full training to use SystmOne will be provided.

We are aware that there will be a steep learning curve on joining the team, and want you to be reassured that you will be trained and supported every step of the way. Due to the nature of the role, home working is not suitable for this position. The hours will be covering mornings - Monday to Friday 7.45 am
- 11.30 am

**Contact Details**:
**Job Description Summary (Main duties and responsibilities)**
- Booking patients in for appointments and rearranging appointments.
- Answering telephone calls from patients and referrers to the service.
- Ordering stock for the department.
- Booking interpreters for appointments.
- Some administration roles such as excel spreadsheets, word documents.
- General administration roles within the department.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.