Administrator/receptionist

We are a University campus based Medical Centre providing Primary Care services to a mainly student population of over 18000 patients.

We are seeking a multi-skilled, organised and motivated Administrator/Receptionist to join our team.

The position is for up to 30 hours per week, Monday to Friday between 07:30 and 18:30

Ideally you will have previous experience in a similar role and be able to demonstrate excellent communication and organisational skills with the ability to work independently and as part of the wider practice team.

Knowledge of working within the NHS and using Systm1 would be an advantage, but not essential as full training will be provided.

Salary is dependant upon experience.

JOB DESCRIPTION JOB TITLE: RECEPTIONIST/ADMINISTRATOR

REPORTS TO: Admin Manager/Practice Manager

HOURS: As per contract

The purpose of the role is to:

- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
- Facilitate effective communication between patients, the Medical Centre team, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time dependent on current and evolving practice workload and staffing levels:

- Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the practice appointments system **Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional**:

- Processing and distributing both incoming and outgoing & internal mail
- Taking messages and passing on information
- Scanning filing and retrieving paperwork
- Ensuring that patients are registered accurately and within practice guidelines
- Processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Ensuring that desks are kept clear and tidy
- Any other office duties that may be required

Confidentiality:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety: The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures.

This will include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified

Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance o