Receptionist

2 weeks ago

Loughborough, United Kingdom VanPimps LTD Full time

VanPimps is a dynamic and customer-focused e-commerce company committed to providing exceptional service to our clients. We are currently seeking a dedicated and friendly receptionist to join our team and serve as the first point of contact for our customers.

Position Overview:
As a Receptionist, you will be responsible for managing all inbound calls and greeting walk-in customers with a warm and professional demeanour. You will play a crucial role in creating a positive first impression of our company and ensuring that our customers receive outstanding service from the moment they contact or visit our headquarters.

Key Responsibilities:

- Answering and directing incoming phone calls in a courteous and efficient manner.
- Greeting and assisting walk-in customers with inquiries, appointments and directing them to the appropriate staff member or department.
- Providing accurate information about our products and services to our walk in customers.
- Forwarding customer inquiries, requests, and complaints promptly and professionally.
- Scheduling appointments and managing calendars for staff members.
- Maintaining a tidy and organised reception area.
- Collaborating with other team members to ensure seamless communication and customer service.

*
- Qualifications:
*
- Previous experience in a customer facing receptionist role required.
- Excellent verbal and written communication skills.
- Professional and friendly demeanour with a customer-focused attitude.
- Strong organisational and multitasking abilities.
- Proficiency in using basic computer software such as web based apps and using a desk phone.
- Ability to remain calm and composed under pressure.
- Willingness to learn and adapt to new tasks and responsibilities.

**Benefits**:

- Company Pension.
- 23 days holiday plus statutory bank holidays
- Opportunities for career growth and development.
- A supportive and collaborative work environment.
- Free on-site parking.
- Company events.

**Job Types**: Full-time, Fixed term contract

Pay: From £22,500.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Why is this role of interest to you?
- Do you have any experience of working in a fast paced, busy environment?
- What do you know about VanPimps?
- What experience do you have as a receptionist, dealing with phone enquiries and are you confident on the phone?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- receptionist: 2 years (required)
- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Receptionist April 24

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