Customer Service Advisor

2 days ago


Harlow, United Kingdom LloydsPharmacy Clinical Homecare Full time

**About The Role**:
As a Customer Services Advisor, you will be working as a part of the patient services team to support the treatment of 100,000 patients across the UK. This includes, managing enquiries regarding medication, booking deliveries and coordinating prescriptions for our patients. You will also be responsible for sending letters to patients who we were unable to contact and provide updates to the hospital. You’ll be part of our contact centre that makes a real difference to peoples’ health, ensuring the customer service provided is best in class. If you have an excellent telephone manner and a caring nature, then this role is for you

This is a permanent, full time position with a shift pattern of Monday to Friday from 9am - 5pm and and 1 in every 4 Saturdays.

**Why LloydsPharmacy Clinical Homecare?**

We have a lot to offer at LloydsPharmacy Clinical Homecare, not only to the 100,000 patients we support but also to our employees. We have a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. You’ll have access to training and development programmes at all stages of your career through one of our many pathways - The opportunities are endless. In addition to the standard benefits that you would expect; 25 days annual leave plus bank holidays, company pension, bonus scheme, we offer:

- Market leading maternity, paternity and adoption leave
- Full support from our employee assistance programme including a health and well-being app
- Up to 50% staff discount at LloydsPharmacy in store and online

**About You**: To succeed in this role, you’ll be passionate about delivering exceptional customer service, along with the ability to make sound judgement and decision making that will deliver the best care to our patients. With a caring nature and an empathetic approach, you’ll be comfortable liaising with vulnerable individuals via the telephone. You’ll also need to be able to work to tight deadlines, strive to meet targets and have a strong eye on attention to detail.
**About Us**:
LloydsPharmacy Clinical Homecare are one of the most experienced providers of clinical homecare in the UK and have been supporting patients in this way since 1975. We provide care to more than 100,000 patients in their own home, at work, or in the community, ranging from straightforward delivery of medication to specialist nursing for complex conditions. We work in partnership with the NHS, pharmaceutical companies, and private medical insurers. Our range of treatments and conditions includes home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis and much more.

We are defined by our ICARE values and we pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our talent acquisition team.


  • Service Advisor

    6 days ago


    Harlow, United Kingdom Shephall Way Service Station Limited Full time

    **Overview** We are seeking a dedicated and knowledgeable Service Advisor to join our team. In this role, you will be the primary point of contact for customers, providing exceptional service and support while facilitating their automotive needs. Your mechanical knowledge will enable you to effectively communicate with both customers and technicians,...


  • Harlow, United Kingdom Newman Office Personnel Full time

    Our well-established, busy client is looking to recruit more fantastic customer service advisors. Competitive salary with monthly bonus offers. Customer Advisor - £24k - Harlow + Monthly Bonus (KPI's) - Working for a career driven - busy team - **Must **of worked within a **office** customer service position - Previous role of working towards SLA's and...


  • Harlow, United Kingdom Huntress Full time

    **Customer Service Advisor**: - Permanent, Full-time **Salary**: £22.5k-£27.5k DOE **Duties**: - Produce daily reports - Establish and manage day-to-day relationships with key customers - Build rapport with suppliers and couriers - Able to manage accounts when other colleagues are away - Expert use of in house systems - Use of Microsoft Office - Word,...


  • Harlow, United Kingdom Marshall Motor Group Full time

    **Customer Service Advisor** **Location: Volkswagen Harlow** **Hours: 47.25 hours per week, including Saturday mornings on a rota basis** **Salary: Competitive and with a bonus and OTE scheme in place** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular...

  • Service Advisor

    2 weeks ago


    Harlow, United Kingdom Gates Ford Full time

    **Benefits**: - **25 days holiday per annum.**: - **Full pension after qualifying period.**: - **Discount on purchase of vehicles, servicing, repairs and parts.**: - **Death in service benefit.**: - **Career progression opportunities.** Gates are a family owned and operated Ford Main Dealer and have been established in Essex, Hertfordshire and London...


  • Harlow, United Kingdom Clarins Full time

    **Customer Service Advisor, Harlow, 31.5 Hours**: **Ready to bring passion into your career ?** A global leading skincare and make-up company, Clarins is above all the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful...

  • Service Advisor

    1 week ago


    Harlow, United Kingdom Gates Ford Full time

    Gates of Harlow are seeking an Service Advisor / Senior Service Advisor to join the busy Aftersales department. Key Responsibilities: - Book in customer vehicles for servicing, manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time...


  • Harlow, United Kingdom CCP Full time

    Are you a considerate and dynamic customer service advisor seeking a highly rewarding role? Would you like to work with a reputable charity providing customers with outstanding support and customer service? We are delighted to be working with a nationwide charitable organisation with the appointment of a team of Customer Service Grants Enquiry Advisors to...


  • Harlow, United Kingdom Jewson Full time

    At?Saint-Gobain?we pride ourselves on being?innovative,?customer focused, agile, open and?engaging and entrepreneurial. We are?also?proud to have been named a 'Top Employer' for 5 consecutive years.?If?you're?passionate about?working with people,?you're?ableto put your customer first,?and?you?want to know what it's like to work for a top employer that is...


  • Harlow, United Kingdom LloydsPharmacy Clinical Homecare Full time

    **About The Role**: - As a Customer Services Advisor, you will be working as a part of the patient services team to support the treatment of 100,000 patients across the UK. This includes, managing enquiries regarding medication, booking deliveries and coordinating prescriptions for our patients. You will also be responsible for sending letters to patients...