Service Advisor

1 day ago

Harlow, United Kingdom Gates Ford Full time

Gates of Harlow are seeking an Service Advisor / Senior Service Advisor to join the busy Aftersales department.

Key Responsibilities:

- Book in customer vehicles for servicing, manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
- Establish rapport with and provide outstanding care to the customer whilst demonstrating the ability to work calmly under pressure.
- Identify and anticipate ways in which you can help the customer (effective problem solving) whilst also considering the importance of achieving business objectives, whether they be manufacturer standards or the sales and profitability of work undertaken.
- Ensure the customer understands the service charges, what work will be carried out and involve technical advisors to answer queries where necessary.
- Arrange/collect payment from customers over the telephone or in person.
- Introduce additional sales and profitability opportunities (service plans and other accessories). A bonus structure is in place to reward high achiever.

Minimum requirements:

- Proven track record of success in a customer facing, customer service based position.
- The ability to work both independently and as part of a team.
- IT literate (experience using KeyloopDrive would be an advantage).
- Excellent organisational skills and attention to detail.
- Excellent communication skills.
- Outstanding customer handling skills.
- Self-motivated and professional.
- A full driving licence is essential.

Additional pay:

- Commission pay

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift
- Overtime

Ability to commute/relocate:

- Harlow, CM20 2EG: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

  • Service Advisor

    5 days ago

    Harlow, United Kingdom Gates Ford Full time

    **Benefits**: - **25 days holiday per annum.**: - **Full pension after qualifying period.**: - **Discount on purchase of vehicles, servicing, repairs and parts.**: - **Death in service benefit.**: - **Career progression opportunities.** Gates are a family owned and operated Ford Main Dealer and have been established in Essex, Hertfordshire and London...

  • Temporary Service Advisor

    2 weeks ago

    Harlow, United Kingdom KPI People Full time

    **Temporary Parts Advisor - Harlow -** **£14 - £15 Per Hour - Immediate Start** **Weekly Pay -** **No Saturdays -** **Paid Overtime -** **Flexible Contract Length -** Our client, a busy franchised car dealership in Harlow has the requirement for an experience Temporary Service Advisor to join them with an immediate start contract. There is also the...

  • Service Advisor

    1 day ago

    Harlow, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Harlow Service Centre**: Here at Bristol Street Motors, we have a fantastic opportunity for a Service Advisor to come and join our Service Centre in Harlow. We are offering a basic salary up to £33,000 depending on experience plus company benefits. Franchised Brands of Peugeot, Citroen, DS Automobiles and Vauxhall are all covered...

  • Senior Service Advisor

    2 weeks ago

    Harlow, United Kingdom Auto Skills UK Full time

    SENIOR SERVICE ADVISOR Basic Salary - £26,500 OTE - £31,000 Location - Harlow Vacancy to be filled by an experienced Senior Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Senior Service Advisor - Take Service Department bookings. - Ensure efficient workshop loading,...

  • Service Advisor

    1 week ago

    Harlow, United Kingdom Bristol Street Motors Full time

    **About us** We have a fantastic opportunity for a Service Advisor to come and join us at our Bristol Street Motors Peugeot Harlow Service Centre! Our staff are knowledgeable and always happy to help customers delivering a seamless experience about the cars we work with,and we are always on hand to provide help and lend expertise for anything our customer...

  • Service Advisor

    7 days ago

    Harlow, United Kingdom Vertu Motors Full time

    **About us** Due to expansion, we're looking for Service Advisors to come and join us at our Bristol Street Motors Peugeot Harlow Service Centre! Our staff are knowledgeable and always happy to help customers delivering a seamless experience about the cars we work with, and we are always on hand to provide help and lend expertise for anything our customer...

  • Service Advisor

    1 day ago

    Harlow, United Kingdom Gates Ford Full time

    Working Hours Monday - Friday, 8:00am - 6:00pm + Sarurdays tri-weekly Location Harlow Closing Date 31/12/2025 Job Description We are looking for a Service Advisor to join the busy Service department at Gates of Harlow. Gates of Harlow is known for delivering exceptional customer care and high-quality service. We take pride in our reputation, our people, and...

  • Experienced Service Advisor

    1 week ago

    Harlow, United Kingdom Gates Ford Full time

    **Benefits**: - **25 days holiday per annum.**: - **Full pension after qualifying period.**: - **Discount on purchase of vehicles, servicing, repairs and parts.**: - **Death in service benefit.**: - **Career progression opportunities.** Gates are a family owned and operated Ford Main Dealer and have been established in Essex, Hertfordshire and London...

  • Maternity Cover Service Advisor

    1 week ago

    Harlow, United Kingdom Marshall Motor Group Full time

    **Maternity Cover Service Advisor**: Job description **Represent a leading Automotive brand whilst working for Automotive Management "Dealer Group of the Year" 2021** **“Marshall Motor Group have recently been named Employer of the Year at the 2021 Motor Trader Awards, the 2nd year in row we’ve been recognised in this way”** **The Company** Marshall...

  • Customer Service Advisor

    3 days ago

    Harlow, United Kingdom Huntress Full time

    **Customer Service Advisor**: - Permanent, Full-time **Salary**: £22.5k-£27.5k DOE **Duties**: - Produce daily reports - Establish and manage day-to-day relationships with key customers - Build rapport with suppliers and couriers - Able to manage accounts when other colleagues are away - Expert use of in house systems - Use of Microsoft Office - Word,...