Income Officer

10 hours ago

Leyland, United Kingdom Service Care Solutions - Housing Full time

**Job Title: Income Officer**

**Hours: 36.25 hours per week**
**Type: 12 months Fixed Term**
**Location: Leyland, PR25 (Agile working)**
**Salary: £30,002 - £32,613 per annum**
We are currently recruiting for an experienced Income Officer on behalf of a client based in Leyland to provide a high quality income management service for current and former tenants, monitor rent accounts and prepare the appropriate paperwork for the recoveryof debt through the Court process, attending Court where appropriate
**Job Role -**
- Provide customers and their advocates with accurate information regarding their accounts with the Group, including payment amounts and any debt that is owed and the range of payment options that are open to them.
- Monitor accounts in a timely manner, identifying accounts where payments are missed and initiating the appropriate action in accordance with Group policies and procedures to ensure debt is minimised and recovered
- Ensure that contact with customers is made in a timely manner, in an appropriate way that maximises the opportunity to prevent debt rising and recovers charges due
- Signpost customers to appropriate agencies to obtain specialist debt and benefit advice
- Ensure that all contact information is updated to the Group IT systems in a timely and accurate manner
- Undertake visits to customers as appropriate
- Prepare the appropriate paperwork for the recovery of debt owed to the Group through the Court process and ensure the paperwork is correctly, accurately and in a timely manner served on the Court and the customer in accordance with Group procedures
- Attend Court and present cases on behalf of the Group
- Experience of managing a debt recovery process particularly within social housing
- Understanding of welfare benefits in particular housing benefit and universal credit
- Experience of presenting debt recovery cases in Court

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on or send an E-Mail to

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