Senior Quality Officer

Do you want to be part of an organisation who values what you do and recognises your achievements? We are always looking for people who are passionate, committed and driven to succeed. You are a person and not just a number in our business. Everything you do has a real impact and we recognise you as an individual.

Do you have the following qualities - if so, we would love to hear from you
- Highly organised with the ability to manage own time
- Be able to prioritise workload and schedule effectively
- Excellent communication skills (both written and verbal)
- Analytical and process orientated person with attention to detail
- Strong people management skills
- Be able to work independently and as part of a team
- Must have a positive ‘can do’ attitude

Due to continued growth, we are looking to expand our accreditation team.

You will be responsible for the accreditation criteria and also manage a team to ensure that we are accredit installers against a particular set criterion within a certain timescale. You will need to organise and manage resource to ensure that we achieve our service level agreement. You will be hands on and get stuck in with the team to carry out desktop research on applicants to obtain information about them and also evaluate their documents to ensure they are compliant with our requirements.

**We offer additional benefits**:

- 33 days leave plus an extra day off on your birthday
- Generous bonus package
- Company pension
- Income protection
- Medicash healthcare plan
- Death in service
- Hybrid working
- Team events and socials
- A friendly and supportive team environment
- Free on-site secure parking
- Free tea/coffee

**Who We Are**:
QA Scheme Support Services is an award-winning, well-established service company based in Leyland operating in the home improvement sector. Our main function is to provide administration and operational support to 3 national consumer protection schemes (installer membership schemes) operating in the double glazing, renewable, and home improvement sectors. The schemes provide protection to consumers using members and credibility to the installer members (helping them win more customers). The schemes’ ambassador is George Clarke (Amazing Spaces etc). Employees of QA Scheme Support Services work on behalf of the consumer protection schemes.

The three schemes currently serviced by QA Scheme Support Services are:

- operates in the double-glazing sector;
- operates in the renewable sector;
- operates in the home improvement sector.

The schemes’ vision is transforming consumer protection within the home improvement sector. Their mission is to protect consumers when they are buying from installer members, support its national network of installer members and raise industry standards. The values of the organisation and of the schemes are honesty, integrity, and fairness at all times.
- Highly organised with the ability to manage own time
- Be able to prioritise workload and schedule effectively
- Excellent communication skills (both written and verbal)
- Strong people management skills
- Analytical and process orientated person with attention to detail
- Be able to work independently and as part of a team
- Must have a positive ‘can do’ attitude

**Main responsibilities**
- Responsible for the accreditation criteria and keeping it up to date
- Manage and organise a team to ensure service level agreements are achieved
- Allocate workload to team members and monitor performance
- Accredit members in accordance with the accreditation procedure
- Communicate with senior management of any areas for improvement
- Carry out desktop research on applicants
- Communicate with compliance and business departments during the process
- Accurately maintain relevant records producing reports when required
- Ensure information of applicants is accurately maintained within the CRM system
- The ability to analyse & interpret data
- The ability to plan work and meet deadlines
- Highly developed communication skills - written and verbal
- Organisation Skills - You should be organised in your approach, with the ability to assess what the priorities are and manage your time accordingly
- To manage people and get the best out of them
- A methodical and logical approach

Please note you must live within a 40 minute commute of our offices in Leyland, Lancashire

**Please note that previous applicants within the last twelve months will not be considered**

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Do you currently live within a 40 minute commute of Leyland in Lancashire?
- This job role requires the ability to work to deadlines with a resilience to dealing with varying, sometimes conflicting timescal