Repairs Coordinator

15 hours ago

Birmingham, United Kingdom Signet Full time

**Great opportunity to join our repairs administration team**:
**Repairs Coordinator**

Signet Jewelers (H.Samuel and Ernest Jones).

We are recruiting for a unique opportunity in our Birmingham repairs workshop

As Administrator, you will be providing excellent services to our stores and to our customers via the handling of queries, repairs estimates and the progression of the repair through the business.

**Responsibilities**:

- Responsible for the update and arrange shipment of repairs,
- Ensure the relevant notes, pricing and lead times are up to date,
- Expedite repairs following the appropriate processes in place from receipt to shipment,
- Build productive working relationships with team, stores, customers and internal departments,
- Ensure workflow is maintained,
- Contact customers with updates and their repairs estimates.

**About you**:

- Familiar and competent with MS Office and Outlook,
- Can multi-task depending on requirements in a fast paced environment,
- Ability to communicate professionally and effectively with internal and external customers,
- Strong organisational skills with the ability to manage a workflow from end to end,
- Ability to learn technical information and terminology that will be relayed to customers,
- Proven track record of delivering outstanding customer service,
- Ability to effectively problem solve and find resolution,
- Interest in working with luxury jewellery items in a repairs environment.

**We offer a fantastic job and more**:
We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:

- Competitive Salary
- Annual Leave
- Generous Staff Discount across all brands
- Life Assurance
- Pension Scheme
- Real Rewards corporate discount and Retail Trust benefits
- Recommend a Friend Scheme
- Cycle to Work
- Shine with Signet - Recognition Platform

**Be part of something special**:
Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 300 stores in the UK and Republic of Ireland. But that’s not all, we are part of the world’s largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you

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