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Remote Customer Service Representative

2 weeks ago

Remote, United Kingdom DIY Kitchens Full time

**We are currently recruiting for a Remote Customer Service Represenative.**

**About the us**

We’re rated “Excellent” by our customers on Trustpilot and have even been awarded “Best Rated Kitchen Brand” By Which? magazine. We now have a number of exciting opportunities for you to join our team of 400+ colleagues and grow your career with us - in return we’ll reward you with some fantastic benefits and a great future with a friendly, dynamic company.

**Immediate Starts Available**

**You will be working a 4 on 4 off shift, 8am till 6pm.**

**Main Responsibilities**
- Responding to online support queries
- Liaising with suppliers and different departments within the company to ensure the customer is receiving excellent service
- Communicating with customers through various channels
- Inputting replacement orders onto our inhouse software
- Booking in fitters and deliveries with customer and transport team
- Resolving customers problems efficiently to attain maximum customer satisfaction
- Managing numerous tasks to meet deadlines
- Providing feedback to the relevant departments to improve performance

**About you**:

- You must have experience in customer service within the kitchen industry
- Must be able to handle complaints under demanding situations
- Be empathetic and a problem solver
- Confident IT Skills - able to navigate through various computer systems
- Strong attention to detail
- Be able to communicate in a confident, clear, and friendly manner
- The ability to remain calm under pressure in a fast-paced environment
- Flexibility towards working hours as overtime may be required on some days
- Positive attitude towards work

**Benefits**:

- Will be remote working (no travel costs, no travel time, lunch at home etc)
- Permanent contract
- Pension scheme
- Family run business
- Weekly pay
- 2-week training programme
- Company laptop and phone provided

**Job Types**: Full-time, Permanent

Work Location: Remote