Customer Service Representative with Polish

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
- You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Customer Service Representative with Polish Language - Remote UK**

**What we offer you**
- Permanent Contract of Employment
- Home-based - United Kingdom
- Salary: £21,716.20 per annum and an opportunity to earn an additional £1,066.67 annual performance-based bonus.
- £500 joining bonus as a thank-you for joining Conduent*
- Guaranteed 40 hours per week - 08:00 and 16:30 Monday to Friday / 1 in 4 weekends 9:00 - 17:30

**Why join our Work From Home team?**

We offer paid training to equip you with all the skills needed, followed by a period of 'nesting' where you receive extra support whilst actively supporting customers. All you need is to be PC literate, have experience navigating databases, be able to type accurately and to love interacting with customers from all over the world
- With over 500 employees we have one of the most international workforces on the UK's south coast and are proud of our engaging workplace. We are excited to be expanding our team work from home across the UK
- If you like the sound of a dynamic, international team and you take pride in providing outstanding service, come and join us at Conduent

**What we are looking for**:

- Technical Knowledge_
- Knowledge of Android OS and/or iOS is desirable
- Experience with web computing
- Knowledge and experience using Cloud storage services is desirable
- Communication & Customer Support_
- Ability to manage multiple tasks and priorities including good time management skills
- Proven success in complex work environments while utilizing multiple tools across different channels
- Ability to troubleshoot and resolve technical problems while proactively looking for solutions and proposing improvements
- You do this with grit, initiative, and ownership to see things through completion
- Ability to thrive in a team environment and communicate effectively with team members at all levels
- Excellent verbal, written, grammar and interpersonal communication skills in supporting language & English
- Strong attention to detail, and the ability to communicate in a brand's voice, clear and simple, with a proper dose of empathy.
- Patient, exceptional listener who enjoys problem solving and educating others
- Excellent customer service skills, with a good grasp of understanding customers' needs by asking appropriate probing questions

**Temporary remote working requirements**:
In order to be successful in this home-based role, there are some minimum requirements to consider:

- A LAN cable is preferable but not essential providing your internet meets the below minimum speeds:

- Minimum Download speed - 10Mbps, Minimum Upload Speed - 1Mbps
- Able to work in a private and distraction free space that must have a door that you can close to keep out noise and where your screen will not be visible to others due to Data Protection.
- You will need a desk and suitable chair to work from comfortably and professionally.
- Prior to your first day with us, we will provide you with the technology necessary to perform your role.
- This role is temporarily home-based, our client will determine if this pilot has been successful. Whilst the roles are permanent, your requirement to attend the office may change depending on client requirement and in line with your employment contract.

**What else we offer you**
- 28 days paid holiday per annum inclusive of bank holidays
- Annual holiday increasing with years of service
- Workplace Pension-Automatic Enrolment
- Life Insurance scheme
- Employee Assistance Programme - Free and strictly Confidential to all Conduent Employees
- Free eye test
- Dental benefits scheme
- Access to comprehensive learning, training and development
- Excellent internal Apprenticeship Programmes available and ongoing personal development opportunities
- A dedicated to social committee offering virtual activities and language learning opportunities. Plus a huge variety of corporate discounts via our benefits hub.
- Terms & Conditions apply.
- Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent, _
- we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against CO