Customer Services and Admissions Assistant

2 weeks ago

Stretford, United Kingdom Trafford Council Full time

Organisation:
Trafford College Group

**Salary**:
£23,751.00-£24,429.00 (Full Time Equivalent)

Hours:
Part time, 26 hours per week

**Location**:
Stretford Campus (although requirements across the Group may require cover at other sites)

Closing date:
6 August 2025

An opportunity has arisen for a Customer Services and Admissions Assistant to join Trafford & Stockport College Group (TSCG) to help us achieve our vision of unlocking potential and fostering success.

**About you**:
We are looking for someone who has experience of providing a high quality customer service and a range of services and support to internal and external customers. You must have previous experience of working in a busy customer orientated environment, dealing with a range of customer enquiries of a complex and in depth nature.

**The Job**:
In addition, the role requires the postholder to work one late night each week, usually until 6.30 pm, during Term Time, to facilitate students attending evening classes.

In order to be successful in this role you must have numeracy and literacy at level 2 or above, a basic IT qualification such as City &Guilds 4242 in Information Technology or ECDL and an NQV Level 3 in Customer Care or Business Administration. An NVQ Level 2 qualification in Information and Guidance would be desirable.

**About TSCG - Making a difference, together**:
At Trafford & Stockport College Group (TSCG), you belong to a team that’s committed to shaping brilliant futures - for students and colleagues alike. We believe in unlocking the potential that exists in everyone and when you work with us, your individual skills and experiences are valued. You’ll be part of a supportive and friendly community, where everyone brings their own unique perspective and strengths, and where the work you do is appreciated and celebrated.

We’re deeply rooted in our local communities, with strong connections to businesses, industry, and universities. Together, we’re all working toward a shared mission: to elevate skills, create opportunities, shape futures, and transform lives.

TSCG is not just a place to work - it’s a place to belong, to thrive, and to make a difference.

**Exceptional Benefits Package**:
At TSCG, we believe in rewarding our team for their dedication and hard work. Our exceptional benefits package is designed to support your well-being, professional growth, and overall job satisfaction while ensuring you are valued every step of the way. Join our team and enjoy a competitive benefits package that includes:

- 40 days annual leave plus bank holidays
- Generous company pension contribution 20.8%
- Onsite Costa Coffee & Subsidies staff canteen
- Employee Assistance Programme that extends the supports to your family members
- Tailored Professional Development plan
- Free onsite Parking

TSCG is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to being a Disability Confident Employer, all disabled applicants who meet the minimum requirements of the job, as set out in the job description and person specification, will be guaranteed an interview.

The role is open to direct applicants only.

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