Customer Service Advisor

2 weeks ago


Stretford, United Kingdom RAC Full time

RAC Commercial Assistance currently have a variety of opportunities available at our **Stretford**site for the below shifts:

- **PT - Mon-Fri 1500-1900 - 6 months (£9,386 p/a)**:

- **PT - Mon-Fri 1600-2000 - 6 months **(£9,386 p/a)**:

- **PT - Mon-Fri 1800-2200 - 12 months **(£9,386 p/a)**:

- **FT - Mon-Fri 1230-2000 - 6 months (£17,290 p/a)**:

- **FT - Mon-Sun - Fully Flex - 6 months (£19,382.77 p/a)**

As an **Incident Manager** on RACCA you will provide an efficient, responsive and accurate high quality telephony service to all RAC Commercial customers, ensuring accuracy and compliance at all times. You will be delivering effective deploymentdecisions through RAC Branded Resources and the RAC Contractor network to our customers in a timely and efficient manner.

**What you'll do...**
- Effectively communicate to our internal and external customers, our plans to resolve their situation and manage their experience through to completion
- Have the ability to identify customer delay
- Offer the best possible and cost effective solution
- Respond to all incoming calls to customers broken down at the roadside quickly and effectively
- Develop positive and value based relationships with all colleagues within Roadside Services
- Manage performance adherence through constant monitoring and incident management
- Constantly update and maintain product and skills based knowledge in order to provide inspirational service

**What you'll need...**
- Ability to drive own performance improvement
- Ability to be flexible and adapt to changing work demands and process
- Ability to work as part of a team to achieve business performance
- Communicate effectively with customers and other RAC Colleagues

**In return for your hard work and commitment we offer...**
- Competitive base salary ??
- Free RAC breakdown cover from day one
- Free parking on site
- 24-hour colleague assistance programme?
- Company life assurance
- Company pension
- Healthcare and wellbeing benefits - including healthcare?cash plan

**#OrangeHeroes



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