Housing Customer Service Advisor Hybrid Working Role

7 days ago


Stretford, United Kingdom Search Consultancy Full time

**Job Title: Housing Customer Service Advisor (Hybrid working role)**

**Job Type: Temp to perm**

**Industry: Customer Service/ Housing**

**Location: Old Trafford**

**Salary: £12.32 an hour. Starting ASAP on a temp to perm basis**

Are you looking for a new Customer Service opportunity?

Are you able to work evenings and weekends?

Are you able to work from home on occasions?

The Job:

- Making outbound calls following up on enquiries about availability
- Providing a world class customer service over the telephone
- Dealing with queries and complaints
- Working to team and individual targets
- Logging all information accurately on the in-house system
- Resolving queries in line with agreed KPIs, ensuring escalations are raised promptly
- Ensuring customer account adjustments are dealt with accurately

Hours of work:
Working 8.30am-4.30pm Monday to Friday (35 hours a week)

**Benefits**:

- Great working environment
- Newly refurbished building
- Weekly pay
- 28 days holiday per year (includes bank holidays)
- Dedicated consultant at Search Consultancy

Have you got the following experience or skills?
- Previous experience of delivering exceptional customer service
- Ability to sympathise with the customer
- Working in a fast paced environment
- Ideally phone based customer service experience
- Ability to problem solve and take ownership of each customer query
- Excellent communication skills at all levels
- A passion for customer service
- Excellent team player

Keywords: Customer Service Advisor, Customer Service Executive, Customer Care Advisor, Inbound, Call Centre, Contact Centre



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