Housing Customer Service Advisor Hybrid Working Role
7 days ago
**Job Title: Housing Customer Service Advisor (Hybrid working role)**
**Job Type: Temp to perm**
**Industry: Customer Service/ Housing**
**Location: Old Trafford**
**Salary: £12.32 an hour. Starting ASAP on a temp to perm basis**
Are you looking for a new Customer Service opportunity?
Are you able to work evenings and weekends?
Are you able to work from home on occasions?
The Job:
- Making outbound calls following up on enquiries about availability
- Providing a world class customer service over the telephone
- Dealing with queries and complaints
- Working to team and individual targets
- Logging all information accurately on the in-house system
- Resolving queries in line with agreed KPIs, ensuring escalations are raised promptly
- Ensuring customer account adjustments are dealt with accurately
Hours of work:
Working 8.30am-4.30pm Monday to Friday (35 hours a week)
**Benefits**:
- Great working environment
- Newly refurbished building
- Weekly pay
- 28 days holiday per year (includes bank holidays)
- Dedicated consultant at Search Consultancy
Have you got the following experience or skills?
- Previous experience of delivering exceptional customer service
- Ability to sympathise with the customer
- Working in a fast paced environment
- Ideally phone based customer service experience
- Ability to problem solve and take ownership of each customer query
- Excellent communication skills at all levels
- A passion for customer service
- Excellent team player
Keywords: Customer Service Advisor, Customer Service Executive, Customer Care Advisor, Inbound, Call Centre, Contact Centre
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