Housing & Wellbeing Officer

**Salary**: £26,679 **Job Type**: Full Time, Permanent **Location**: Meadow Lodge - Stretford **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. Here at Great Places, we pride ourselves in our ability to provide person-centred and flexible approaches to support; delivered in a way which meets the needs of our customers. Our Housing and Wellbeing Officers are responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a supported environment, and into the communities in which we live. **Who we are looking for** - You will be a flexible and dedicated team member who has a desire to deliver high quality services in line with the Independence and Wellbeing framework and principles. - You will have experience of ensuring customers receive a high quality and responsive tenancy management service, in a safe and secure environment. - Using a trauma informed approach, you will assist customers to sustain their tenancies, live independently, build self-reliance and encourage them to achieve their goals. - You have an ability to engage customers, both within our schemes and the communities which we live, ultimately promoting their strengths; resulting in the confidence to move on and live independently. - As a Housing and Wellbeing Officer, you will be able to advise our customers how to access services within the wider community. - You will have a good understanding of Safeguarding, ensuring concerns are dealt with promptly and in line with policies and procedures. Using a multi-agency approach, you will ensure appropriate action is taken to adequately manage any presenting risks. - You will undertake all aspects of allocations and letting processes; including working with referring agencies to promote the service externally. - You will have an excellent understanding of tenancy management; including managing voids, reporting repairs / maintenance, rents, aids and adaptations, ASB, challenging behaviour and breaches of occupancy agreements. - You will have a person centred approach and a strong ability to understand complex situations, with the knowledge base to access relevant support services. **Benefits (What you'll get)** At Great Places, the wellbeing and development of our staff is key to delivering great services. We believe that a happy, healthy work force enables our staff to provide the best possible service to our customers, so we make sure our policies, benefits and perks support all of our staff to be the best that they can be, inside and outside of the workplace. - Continuous development and learning opportunities including courses and qualifications - Virtual Learning suite - an online platform with hundreds of courses to boost your skills and CV - Pay progression and bonus incentive - Generous holiday provision - Competitive Pension - Free health and fitness packages - Access to huge high street and boutique discounts with Marketplace membership - Free membership to professional bodies relevant to role - Health Care Cash Plan giving you and your family access to huge savings (e.g. Dentistry, Eye Care, Physio, Counselling) - Regular Career, Mental, Physical and Financial Wellbeing initiatives and activities **What you need**: - Experience of supporting customers with multiple, complex needs. - Knowledge of Housing Management. - Experience of using a strength based approach to assist customers to achieve their goals. . - Experience of supporting customers to move on from supported accommodation to maintain a home. - High levels of resilience with a positive approach. - Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. - Experience of administration and recording, with an in depth understanding of confidentiality. - Ability to engage and to build relationships with partner agencies and external stakeholders, utilising a multi-agency approach to support. - Ability to act as an Ambassador for Great Places and the service. - Experience of implementing safeguarding procedures to protect vulnerable people. - Demonstrable coaching skills in promoting independence. "Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website". REF-208 536