Customer Services and Admissions Assistant

Role: Customer Services and Admissions Assistant

Hours: 36.25

Salary: £25,260.00-£25,896.00

Employer Pension Contribution: 20.8% (£5, £5,386.36)

Location: Stretford Campus

An opportunity has arisen for a Customer Services and Admissions Assistant to join The Trafford & Stockport College Group (TSCG) to help us achieve our vision of unlocking potential and fostering success.

About you:

We are looking for someone who has experience of providing a high quality customer service and a range of services and support to internal and external customers. You must have previous experience of working in a busy customer orientated environment, dealing with a range of customer enquiries of a complex and in depth nature.

The Job:

You will be responsible for greeting all students and visitors to the College, ensuring safeguarding is followed at all times. In addition, you will be answering calls via the main College switchboard, dealing with email enquiries, providing course information to callers, visitors and via email as well as assisting the Admissions team with processing on-line application forms. The Reception area is a very busy environment, and you will build up an excellent working relationships with students, tutors and regular visitors to the College.

In addition, the role requires the postholder to work one late night each week, usually until 6.30 pm, during Term Time, to facilitate students attending evening classes.

In order to be successful in this role you must have numeracy and literacy at level 2 or above, a basic IT qualification such as City &Guilds 4242 in Information Technology or ECDL and an NQV Level 3 in Customer Care or Business Administration. An NVQ Level 2 qualification in Information and Guidance would be desirable.

About TSCG – Making a difference together

At Trafford & Stockport College Group (TSCG), we're more than just a workplace – we're a community where everyone belongs. Our colleagues are at the heart of everything we do, and we're committed to creating an environment where you feel valued, supported, and inspired to thrive. It doesn't matter if you're teaching in the classroom, working behind the scenes, or leading from the front, your role makes a real difference.

Why join us?

Becoming part of TSCG means joining an ambitious, forward-thinking college group dedicated to shaping brilliant futures. Whether you're supporting learners on their journey, driving innovation, or helping to build strong employer partnerships, you'll be part of a team that believes in collaboration, growth, and making a positive impact.

Exceptional Benefits Package

At TSCG, we believe in rewarding our team for their dedication and hard work. Our exceptional benefits package is designed to support your well-being, professional growth, and overall job satisfaction while ensuring you are valued every step of the way. Join our team and enjoy a competitive benefits package that includes:

• 40 days annual leave (plus bank holidays)
• Generous company pension contribution of 20.8%
• Onsite Costa Coffee & Subsidies staff canteen
• Employee Assistance Programme that extends the supports to your family members
• Tailored Professional Development plan
• Free onsite Parking

All employees, including senior managers, will normally be appointed to the minimum point of the pay grade for the job. In certain cases, it may be appropriate to appoint to a higher point in the pay grade at the discretion of the Director of HR & Performance due to the candidate's current salary, experience or qualifications.

Staff at Trafford & Stockport College Group go above and beyond to ensure that our students get the best possible teaching and support to enable them to reach their ambitions. We expect the very highest standards for all students, and this is evidenced year after year by our achievement and progression outcomes. If you are passionate about championing inclusion, fostering positive employee experiences, and making a difference, we invite you to apply for this exciting opportunity.

TSCG is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to being a Disability Confident Employer, all disabled applicants who meet the minimum requirements of the job, as set out in the job description and person specification, will be guaranteed an interview.

The Trafford & Stockport College Group is committed to safeguarding and promoting the welfare of all learners and expects all staff to share this commitment. Employment at the Trafford & Stockport College Group is subject to an Enhanced DBS (Disclosure & Barring Service) Check via the Disclosure and Barring Service and any post in regulated activity will also be subject to an additional barred list check. The Group will meet the costs associated with this.

Please note that new guidance in Keeping Children Safe in Education 2024 requires us to carry out an online search as part of our due diligence on successful candidates.

The role is open to direct applicants only.

Please note that due to the volume of applications we receive we are unfortunately not able to respond to each applicant. If you have not been called for interview within 3 weeks of the closing date, you should assume that on this occasion your application has been unsuccessful.

** This role may close early please submit your application early to avoid disappointment **