Hotel Receptionist

Hotel Cromwell is a thriving hotel in the Old Town of Stevenage, with 77 bedrooms and a large Conference and Banqueting business including weddings, funerals, birthday parties and corporate events, since its recent refurbishment the venue is the first choice in the town for all sorts of occasions

We are currently looking to recruit an enthusiastic and driven Hotel Receptionist to join the team ensuring our guest’s expectations are always exceeded and that we build on the great reputation of the hotel.

We are looking for someone passionate and excited about great customer service and with superb organisation skills. You should have some previous experience, in a similar environment and be happy dealing with our Hotel Guests.
- Confident, great with guests and organised.
- Calm, efficient and able to work under pressure;
- Able to work as part of a team and on own initiative;
- Able to demonstrate excellent personal presentation and communication skills;
- Passionate about delivering exceptional levels of guest service;
- Flexible, motivated and committed;
- Polite and courteous;
- Able to adapt to different and changing situations;
- Innovative and creative thinking;
- Able to demonstrate good IT skills;
**Responsibilities will include: -**
- Welcome (check in) all arriving guests to the required minimum standard;
- Bid farewell (check out) all departing guests to the required minimum standard;
- handle all telephone calls, including external and internal for in-house guests, enquiries and other departments;
- record and report maintenance and security issues, raised by guests or employees and follow up where appropriate;
- record and process lost property and follow up where appropriate
- Make out-of-hour bedroom reservations;
- conduct general administrative duties using Microsoft office, internet explorer, the hotel property management system etc;
- make lunch and dinner reservations in the hotel restaurants for in-house guests and non-residents;
- Balance cash and card charges at the end of each shift

Hours will be 5 days a week and working a mix of Early and Late shifts with weekend working a key part of the job.

Please note only experienced Hotel Receptionists will be considered for this role.

This is an ideal opportunity to develop your career in hotels.

**Salary**: £8.00-£10.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Stevenage, SG1 3AZ: reliably commute or plan to relocate before starting work (required)