Hotel Receptionist

2 weeks ago

Chester, United Kingdom Peckforton Castle Full time

Boutique Hotel Group owns three luxury hotels and wedding venues set in the heart of the Cheshire countryside. We currently have a fantastic opportunity for an enthusiastic **Receptionist** to join our team at Peckforton Castle.

**Reporting to the Reception Manager, your main duties & responsibilities will be**:

- To assist in the smooth operation of all areas of the Reception department.
- To check guests in and out and process payments accurately.
- To verify reservations through the reservation system.
- To deliver excellent customer service, responding to any guest requests efficiently and effectively and ensuring a warm welcome
- To be responsible for switchboard operation, transferring phone calls to correct extension and taking accurate messages.
- To collect, post, and balance payments to the Rezlynx system, and cash up at the end of the shift.
- To inform guests of amenities available as well as pertinent hotel information at all times.
- To maintain the front desk area in a neat, organized, and stocked manner at all times.
- To follow all hotel policy and procedures, including SOP’s, HR and H&S.
- Commitment to delivering excellent customer care
- Good communication and organisational skills
- A get up and go attitude
- Previous reception experience would be desirable

**What's in it for you?**
- Competitive rates of pay
- Free parking
- Regular team incentives and prizes to be won
- Birthday voucher
- Training and development opportunities

Hours of work are 7am to 3:30pm, 10am - 6:30pm and 2.30pm to 11pm on a rota basis including weekends.

Please note that you must be eligible to live and work in the UK in order to be considered for this position.

**Job Types**: Full-time, Permanent

Pay: £23,800.00 per year

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person

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