Hotel Receptionist

2 weeks ago

Chester, United Kingdom Telford Whitehouse Hotel Full time

R and A Hotels are looking to recruit, a new receptionist to join our fun, dynamic team in Chester.

Based in the beautiful city of Chester we are looking for our customer service go getter that wants to go that extra mile.

R & A believe that our strength comes from our people. We will train you, support you and most importantly believe in you. We understand that our people are committed to their role, but that does not mean working all the hours under the sun We are committed to allowing you to achieve the work life balance that you need

**The Role**

As ‘Receptionist’ you’ll be on the front line, delivering on our mission

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

**What you’ll be doing**
- Top quality Customer service
- Working as part of a great team
- First point of contact for our guests
- Checking guest in and out, processing payments
- Good knowledge of the hotel facilities and services we offer
- Administration and Technology savvy
- Available to work when the team and customer needs you

**What’ll make you a great fit for us here R & A**

On a scale of one to ten, how warm are your welcomes & goodbyes?

When it comes to customer service will you go to infinity and beyond?

We’re looking for someone who puts the “good” in good mornings as well as goodbyes to help us give every single one of our guests a red-carpet worthy welcome

As a receptionist, you’ll be the face of the hotel, greeting our guests day in day out. You’ll be the first point of contact for our guests, you’ll need to know our hotel like the back of your hand and have a skill for problem solving.

If your calling is customer service and you’re a wizard of welcomes, we’d love to hear from you

**What you’ll become a part of**

R & A Hotels is a fast growing multi sited hotel company. Recognized for a hunger for guest satisfaction and a desire for the best for their employees

**Job Types**: Full-time, Permanent

**Salary**: £8.07-£12.00 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Gym membership
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Chester: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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