Repair Management Advisor

3 days ago

Woolpit, United Kingdom VMS (Fleet Management) Ltd Full time

**Job type**: Permanent

**Hours**: 40 hours per week, Monday to Friday, 08.30 - 5.00

**Benefits**: 22 days per annum rising to 23/25 days on length of service plus usual bank holidays, Employee referral scheme offering £300 - £500 depending upon role, Discount on vehicle hire, Specsavers Eye Care Vouchers, Perkbox benefits and discounts.

**Company Overview**:
VMS (Fleet Management) Ltd are a forward-thinking fleet management and contract hire company have been providing outstanding customer service in an extremely fast paced environment for over 20 years. VMS provides a range of services to both blue chip and SME fleet operators and Insurance companies including contract hire, flexi-hire, accident management repair and maintenance and fleet disposal and sales services.

We are now actively seeking a Repair Management Advisor to be part of our team covering the roles and responsibilities across the weekend and join a company that continues to expand across the UK.

**Responsibilities**:

- To take incoming calls from our customers in a timely manner
- Manage vehicle defects through the repair process, recording and updating all necessary information and systems
- Ensuring our customers are updated throughout the repair process maintaining a professional manner at all times
- Deal with ongoing vehicle repairs and updating all relevant systems correctly
- To co-ordinate and escalate repair times with the Team Leader/Operations Manager
- Ensure all daily workload is completed
- Additional Ad-Hoc roles as required by the business.

**Personal Qualities**:

- Self-Motivated and strive to be the best and succeed in all you do - service level targets inspire you
- A natural communicator, building rapport with our customers to fully understand their needs
- Fast learner and inquisitive
- Passionate about helping others - be it customers or colleagues
- Excellent communication skills, both written and verbal
- Able to deal with ambiguity and change whilst maintaining the tenacity and perseverance required to achieve the required objectives
- Adhere to agreed priorities, procedures and processes
- Able to work to challenging deadlines
- Strong customer focus and service skills
- Team player

To be eligible as part of our recruitment process at the interview stage, you will need to provide:

- Evidence of your right to work in the UK, in the form of: Passport or Birth Certificate and National Insurance Number on an official document.
- Proof of Address x 2
- Driving licence/CPC card/Digi card (for driving roles only)

Due to the nature of the role, we are not accepting applicants who reside outside of the UK.

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