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Head of Regional Aftersales Service
2 weeks ago
**Head of Regional Aftersales Service**
**Salary Circa £80,000 + Benefits**
**Milton Keynes**
**Who Are We?**
LEVC (London Electric Vehicle Company) has been a leader in sustainable mobility, renowned for our innovative electric TX taxi. Expanding on this legacy, we’ve launched LEVC Mtech, a sister company focused on revolutionising the UK passenger vehicle market. Backed by the Geely Group and driven by cutting-edge technology, LEVC Mtech is committed to delivering smart, energy-efficient vehicles that will accelerate the transition to a zero-carbon future.
**Why Join Us?**
At LEVC Mtech, we foster a high-performance, results-driven culture that thrives on speed, innovation, and adaptability. By joining us, you’ll:
- Work in a fast-paced environment where bold decisions and impactful contributions are valued.
- Have opportunities to grow quickly, develop new skills, and thrive in a dynamic industry.
- Be part of a team focused on driving innovation, delivering results, and shaping the future of sustainable mobility.
**The Opportunity**
LEVC Mtech is leading a project to introduce a range of new energy passenger vehicles tailored for the UK market. We’re looking for ambitious individuals who want to make an impact in a company committed to innovation and sustainability.
If you’re ready to take the next step in your career and help drive change in the automotive industry, we’d love to hear from you
**About the role**
Reporting to the Director of Aftersales, the Head of Aftersales will play a critical role in driving the success of our after-sales business. This leadership position requires a highly motivated and results-oriented individual with a proven track record in enhancing customer service and managing regional operations.
**Key Responsibilities**
Develop and implement strategies to enhance the service capabilities of regional distributors.
Lead initiatives to improve user satisfaction and drive customer loyalty.
Ensure adherence to service standards and best practices across the distributor network.
Effectively handle and resolve user complaints and service issues.
Conduct regular audits and provide feedback to distributors on service performance.
Analyse regional operational data to identify areas for improvement and drive business growth.
Collaborate with internal teams (Sales, Marketing, etc.) and external stakeholders (dealers, insurance agencies).
Develop and deliver training programs to enhance distributor service capabilities.
Support the creation of service IPs, marketing campaigns, and communication strategies.
Represent the company at industry events and conferences (as required).
**Experience to Succeed**
Minimum 7 years of experience in automotive after-sales service management.
Proven track record of success in a senior aftersales role.
Strong understanding of the automotive service industry and its best practices.
Experience in developing and implementing service improvement strategies.
Proven ability to build and maintain strong stakeholder relationships.
Experience in managing and motivating high-performing teams.
Excellent analytical and problem-solving skills.
Proficiency in using relevant CRM systems and data analysis tools.
Excellent communication and interpersonal skills.
Strong leadership, influencing, and negotiation skills.
**What we can offer you**
Competitive salary
Car allowance
25 days’ annual leave plus bank holidays
Hybrid working available between base location/home
Life insurance, cycle to work scheme, and a salary sacrifice pension scheme
Health and wellbeing support, including Medicash health care scheme, Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders
Salary extras giving you discounts across various retailers (e.g supermarkets, eating out, and leisure activities)
Modern offices with access to amenities
At LEVC, whatever your role, you truly have the opportunity to join a team that helps you perform at your best.
