Aftersales Development Manager

Aftersales Development Manager

Marshall BMW & MINI, BMW Motorrad & Volvo

Competitive Package | Generous OTE in place; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car purchase, servicing & more; Access to exclusive shopping and lifestyle perks.

Full-time | 45 Hours

If you're a commercially minded Aftersales leader with a passion for developing people, driving performance, and delivering outstanding customer experiences, this is your opportunity to make a measurable impact across our stores. You'll work closely with Service, Parts and Bodyshop teams to strengthen processes, uplift profitability, and champion a culture of continuous improvement. This role is perfect for someone forward-thinking, people-focused and committed to operational excellence.

In this role:

• Guide and support Service, Parts and Bodyshop operations, enhancing aftersales processes and team capability.

• Set clear, measurable objectives to drive profitability, performance and customer experience.

• Improve divisional Aftersales CSI using insights, root-cause analysis and targeted action planning.

• Coach teams to build accountability, engagement and consistent delivery of best practice.

• Ensure all processes meet Group, Manufacturer and Regulatory standards, supporting audits and compliance.

• Partner with the Divisional Head of Aftersales to deliver cost-effective services and operational improvements.

• Analyse performance data to identify trends, opportunities and solutions.

• Support store teams and General Managers with aftersales challenges, escalations and major customer issues.

• Lead timely and accurate completion of operational reporting and administration.

• Support recruitment to maintain strong team structures across the division.

• Attend brand reviews, MPRs and key operational meetings as required.

We're looking for:

• A proven Aftersales leader with extensive sector knowledge and a track record of driving performance.

• An inspirational, coaching-focused leader who motivates teams and creates environments where people thrive.

• An innovative thinker who embraces change and drives improvement initiatives.

• A commercially savvy operator who proactively removes barriers and gets things done through their teams.

• A strong communicator with excellent stakeholder management and influencing skills.

• An analytical problem-solver who interprets data, anticipates challenges and acts decisively.

• Someone passionate about delivering outstanding customer experiences and building long-term relationships.

• A calm, professional individual with high integrity and alignment to our Group Values.

• Someone able and willing to travel as required across the Division.

About us:

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England.

We're also part of the
Constellation Automotive Group
, home to some of the most well-known brands in the automotive industry, including
webuyanycar, cinch
and
BCA
. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around
integrity
,
respect
and
innovation
.

We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career – and our company – forward.

What will we offer you for your commitment to us?

• Performance rewards:
  Competitive OTE package, company car, private healthcare and private fuel card.
• Full tailored training:
  Unlimited access to our Leadership Hub, giving you access to hundreds of self-guided learning resources at a time that suits you (partnered with Mindtools), as well as access to bite-size virtual courses covering various topics such as Leading with Impact & Time Management
• Career development:
  Ongoing manufacturer training and development pathways across the Group.
• Financial security:
  Life insurance, contributory pension.
• Exclusive perks:
  Discounts and rewards via a dedicated employee platform.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.