Concierge Gifting Account Executive

1 week ago

London, United Kingdom Fortnum and Mason Full time

**Concierge Gifting Account Executive**:
**Customer Services & Concierge - Piccadilly**:
**Contract**:Permanent**
**Salary**:Competitive and Benefits***:
Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops

**Role Purpose**:
The Concierge Gifting Account Executive is accountable for in a multidimensional role, combining account management with proactive sales. Offering an exceptional tailor made service to a broad range of high net worth and high profile private and corporate clients.

**Role Responsibilities**:
Operational
- Manage key accounts including corporate, VIP and private customers
- Confidence in managing own accounts and building relationships to increase client spend
- Maintain relations with clients by reaching out with new product information i.e. Easter/Christmas and upcoming events that they might be interested in
- Meet with clients - maintain relationships, liaise regarding large orders
- Respond to new client queries, introduce the service and create proposals for client gifts according to their requirements
- Place regular and intricate orders for new and existing clients both corporate and private
- Processing returns and replacements
- Offer the highest level of service to customers
- Lead a team at Christmas to achieve department sales target - responsibilities include overseeing daily tasks, monitoring performance and resolving escalations, ensuring the highest levels of customer service are met by all team members

People & Collaboration
- Liaise with buyers, merchandisers and logistics teams to accommodate orders from having stock of the product, to delivering with the client

**Role Specific Criteria**:
Essential
- Excellent interpersonal and communication skills
- Strong customer service focus
- Planning and organisation skills
- High level of computer literacy
- Understanding the premium retail market place
- Previous sales experience
- Previous experience of managing customers/ clients
- A passion for our brand

Desirable
- Previous experience on D365 sales system

In return we offer the following fabulous benefits:

- A competitive salary
- Annual discretionary bonus
- A generous store and restaurant discount
- A subsidised staff restaurant which uses Fortnum’s ingredients
- 25 days paid holiday (plus bank holidays) a year and an extra day off for your birthd

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