Concierge

2 weeks ago

Greater London, United Kingdom Hyatt Hotels Corporation Full time

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool. Duties and responsibilities related to the Concierge role: Warmly greet all guests upon arrival and throughout their stay, ensuring they feel welcomed and valued. Tailor recommendations and services to meet individual guest preferences and needs, ensuring a personalized experience. Handle special requests such as arranging for flowers, gifts, or special accommodations. Ensure that concierge resources such as brochures, maps, and local attraction information are well-stocked and up-to-date. Stay informed about local events, attractions, dining options, and services to provide guests with up-to-date and valuable recommendations. About you: Previous experience in hotel front office within the luxury segment is preferred. Strong communication skills, a deep understanding of the local area, and the ability to handle guest inquiries issues with professionalism and efficiency is ideal. Benefits of the Concierge role include: 12 complimentary nights a year across Hyatt Hotels worldwide Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start Business attire laundered complimentary Headspace membership and access to our Employee Assistance Programme 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide Next Steps Apply today for this Concierge role and start your journey with Hyatt Hotels #J-18808-Ljbffr

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