Customer Advisor

3 days ago

Horsham, United Kingdom Southern Housing Group Full time

Are you driven to deliver excellent customer service? Are you keen to engage with customers to understand their financial situation and help to find solutions to get their rent accounts back on track? If you're new to the industry, it's no problem If youhave the skills and the right attitude, we can train you to be successful All we ask is that you do have a strong customer service background with the passion for going above and beyond to help people and a big appetite for learning

As part of the Customer Accounts team, you'll manage the recovery of rent and service charge arrears, engaging with customers to understand their circumstances and create solutions to make it possible for them to pay their rent, maintain their tenancies andprevent arrears arising in the future. This is a really interesting role where you can dig deep into individual customers cases and use your initiative to turn around their situation. Knowing you've made a positive difference to someone's life every day willleave you feeling fulfilled. It doesn't come without it's challenges, so you'll need to be prepared to tackle some difficult situations.
Great communication skills are essential, as a large part of your day will be spent on the telephone talking to people. You'll have an inquisitive mind and take a flexible attitude towards resolving problems to a successful conclusion. You'll be empowered totake ownership and responsibility of debt recovery cases, making sure customers receive the appropriate support with money management advice and guidance regarding benefits to help maximise their potential income.

**Please note this is an office based role.**

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What we need from you:

- Solution-focussed and driven to achieve the best outcomes for our customers and the business
- Strong communication and negotiation skills
- Self-motivated with a positive attitude towards work
- Can work well with mínimal supervision, but enjoy working as part of a team to achieve goals and targets
- Operate effectively to achieve targets and provide excellent customer service
- Being able to use initiative to make decisions
- Show empathy and be resilient to deal with sensitive or challenging situations

???????What we’ll offer you:

- A starting salary of £24,500 per year, with increments as and when you meet objectives and targets whilst you learn
- 23 days holidays (plus public holidays and increasing with service) and as we close between Christmas and New Year, we give you another 3 days
- The chance to buy or sell additional leave
- £250 in vouchers as part of our colleague referral scheme
- Ongoing support for your wellbeing
- Flexible benefits with some really exciting options

**Please note, we'll be interviewing flexibly for these positions so we may close the advert sooner than the set closing date. The first stage of the interview process will be a telephone interview. If successful after this stage, you'll be invitedto a formal interview**
- Southern Housing Group is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment._
- Please note that colleagues who are at risk of redundancy due to the current business reviews will be given priority consideration for this role. Applications from colleagues who are not at risk will be considered if there are no expressions of interestfrom 'at risk’ colleagues._

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