Customer Service Advisor
7 days ago
Customer Service Advisor
Location:
Horsham
Type:
Full-Time, Permanent
Salary:
£25,397 + Performance Bonus + Benefits
Join one of the UK's fastest-growing telecom providers—Telecom Acquisitions Ltd (TAL)—and become the voice behind exceptional customer care. We don't just connect homes—we connect people with outstanding service.
About the Role
As a Customer Service Advisor, you'll be the first point of contact for our customers, delivering friendly, efficient, and solution-focused support. From billing queries to technical issues, you'll handle every interaction with clarity, confidence, and care.
This isn't just a call Centre job—it's your chance to build relationships, solve problems, and shape the customer experience.
What You'll Be Doing
- Handling inbound calls with professionalism and empathy
- Resolving billing queries and explaining charges clearly
- Managing overflow from 1st line technical support
- Responding to general service and account enquiries
- Handling complaints with tact and urgency
- Logging interactions accurately in our CRM
- Collaborating with internal teams to resolve complex issues
- Sharing customer insights to improve service delivery
What We're Looking For
- A natural communicator with a confident, warm phone manner
- Calm, solution-focused problem solver
- A proactive team player with a can-do attitude
- Passionate about delivering 5-star customer experiences
What You'll Get
- Competitive salary + performance bonuses
- 25 days holiday + bank holidays
- Hybrid working options after probation
- Ongoing training and career development
- Supportive, vibrant team culture
- Staff discounts on broadband and telecom services
- Regular team socials and recognition rewards
Ready to Join Us?
If you're passionate about people and thrive in a fast-paced environment, we'd love to hear from you.
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