Customer Service Advisor

7 days ago


Horsham, West Sussex, United Kingdom Telecom Acquisitions Limited Full time £25,397 - £35,000 per year

Customer Service Advisor

Location:
Horsham

Type:
Full-Time, Permanent

Salary:
£25,397 + Performance Bonus + Benefits

Join one of the UK's fastest-growing telecom providers—Telecom Acquisitions Ltd (TAL)—and become the voice behind exceptional customer care. We don't just connect homes—we connect people with outstanding service.

About the Role

As a Customer Service Advisor, you'll be the first point of contact for our customers, delivering friendly, efficient, and solution-focused support. From billing queries to technical issues, you'll handle every interaction with clarity, confidence, and care.

This isn't just a call Centre job—it's your chance to build relationships, solve problems, and shape the customer experience.

What You'll Be Doing

  • Handling inbound calls with professionalism and empathy
  • Resolving billing queries and explaining charges clearly
  • Managing overflow from 1st line technical support
  • Responding to general service and account enquiries
  • Handling complaints with tact and urgency
  • Logging interactions accurately in our CRM
  • Collaborating with internal teams to resolve complex issues
  • Sharing customer insights to improve service delivery

What We're Looking For

  • A natural communicator with a confident, warm phone manner
  • Calm, solution-focused problem solver
  • A proactive team player with a can-do attitude
  • Passionate about delivering 5-star customer experiences

What You'll Get

  • Competitive salary + performance bonuses
  • 25 days holiday + bank holidays
  • Hybrid working options after probation
  • Ongoing training and career development
  • Supportive, vibrant team culture
  • Staff discounts on broadband and telecom services
  • Regular team socials and recognition rewards

Ready to Join Us?

If you're passionate about people and thrive in a fast-paced environment, we'd love to hear from you.



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