Travel Operations Executive

2 weeks ago


RossonWye, United Kingdom PGL Full time

**Contract**: Permanent

**Salary**: £23,000 per annum

Working as part of the operations team within Customer Services, the Operations Executive is responsible for overseeing and managing all aspects of PGL’s escorted travel programme for our unaccompanied children’s holidays and international guests visiting our UK centres.

They will also support the international and overseas teams with a variety of bookings for third party suppliers as well as assisting with the ski operation during the winter season. This is an exciting and varied role requiring initiative, resourcefulness, excellent communication, organization and attention to detail. We’re looking for someone who can demonstrate a talent for juggling several tasks and who is calm under pressure. Some flexibility with working hours will be required with time off in lieu being given where work falls into an evening or over a weekend during peak winter or summer travel dates. Some travel will be required and could include overnight stays at our centres.

**Core responsibilities include**:

- Centrally booking and coordinating staff and transport for international guests arriving at UK airports;
- Training and monitoring a team of summer travel coordinators, ensuring travel information required for all transfers to our centres are accurate, up to date and communicated to the relevant parties;
- Ensuring that forecasts for the escorted travel programme costs are accurate;
- Managing supplier accounts and negotiating rates annually;
- Monitoring our suppliers and staff to ensure our customers receive a high level of service;
- Assisting with the recruitment and training of ski reps for our ski programme;
- Co-ordinating travel arrangements for all ski staff;
- Ensuring all ski staff have all the information and equipment needed for each trip.

If you enjoy working in a fast-paced environment, as part of a team who are able to make things happen and are dedicated to ensuring travel plans run smoothly, then this is the role for you

For a full Job Description and Person Specification click here.

**How to apply**:

- Successful applicants are required to undergo an enhanced DBS disclosure, which PGL will pay for. You need to possess the legal right to live and work in the UK to be considered for employment with PGL. PGL is committed to the principles of equality and diversity and welcome applicants from all sectors of the community, including those with disabilities._



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