Full Time Permanent Holiday Park Reception Team

1 day ago


Budleigh Salterton, United Kingdom Ladram Bay Full time

Ladram Bay Holiday Park is looking for a friendly and professional Reception Team Leader to join our team. You will be responsible for overseeing reception operations, managing guest check-ins, handling owner support, and promoting holiday sales. Reporting directly to the Assistant Holiday Sales Manager, you will lead and motivate the team, drive sales, and ensure excellent guest service.

**Key Responsibilities**:

- Supervise and train the reception team to ensure high service standards.
- Manage guest check-ins, process upgrades, and address guest enquiries.
- Handle owner queries, coordinate maintenance requests, and assist with payments.
- Manage holiday sales by upselling accommodation, activities, and services.
- Monitor and address guest feedback, ensuring satisfaction.
- Oversee administrative duties such as maintaining accurate records, updating guest information, and ensuring smooth reception operations.

**Skills & Experience**:

- Previous experience in a customer-facing role, ideally in hospitality or tourism.
- Strong leadership, communication, and organisational skills.
- Ability to motivate and manage a team while maintaining high standards.
- Friendly and approachable with a great sense of humour.
- Proficiency in booking systems and Microsoft Office.

**To Apply**:
**Job Types**: Full-time, Permanent

Pay: £13.00-£13.50 per hour

Expected hours: 40 per week

Additional pay:

- Performance bonus

**Benefits**:

- Company pension
- Employee discount
- On-site parking

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 30/11/2024
Expected start date: 06/01/2025



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