Ict Infrastructure Support Officer

14 hours ago

Oldham, United Kingdom First Choice Homes Oldham Full time

First Choice Homes Oldham (FCHO) aims to be the best in the business, with an excellent team of colleagues and with customers at the heart of everything we do. Established in February 2011, FCHO is one of the largest employers in Oldham. We are committed to boosting the Oldham economy and providing excellent benefits for our employees.

A future-focused and progressive not-for-profit housing association, we want to make Oldham a place where people are proud to live and work. To deliver our promises to our customers we are looking for a highly motivated, customer-focused individual to appoint to the following key position:
**ICT Infrastructure Support Officer Circa £25000**
**Permanent**
We have an excellent opportunity for an experienced Infrastructure Support Officer to join our ICT team who will be primarily responsible for providing 1st and 2nd line ICT support, providing efficient problem resolution, advice, and support to colleagues across the business, supporting the ICT infrastructure, ICT Security and the ICT operations ensuring the ICT infrastructure is reliable secure and available.
The post holder will have experience in providing ICT Support and will assist in the testing, development and continuous improvement of operational procedures relating to the delivery of ICT Services.
They will ensure that service levels are achieved and/or take appropriate actions to resolve or escalate any problems/incidents that arise and ensure senior managers and stakeholders are kept informed of any extensive breaks in service.

In return you can expect a range of benefits including:

- 37 hour working week
- Attractive pension scheme - six per cent employer contribution
- Free healthcare options - health cash plan for you and your dependents, including Employee Assistance
- Holiday entitlement of 30 days and 8 public holidays, plus 1 shut down day determined by the company
- Enhanced maternity, paternity and adoption leave
- Enhanced occupational sick pay
- Hybrid working
- Discounted gym membership
- Vouchers or cashback on holidays, shopping or days out
- Death in Service Benefit
- On-site cafe

If you have a passion and commitment for delivering excellent services with leadership and enthusiasm to deliver the best experience to our customers we encourage you to apply.

*
Interviews and assessments are TBC.*

**Job Type**: Permanent

**Salary**: £23,603.00-£28,848.00 per year

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