Senior ICT Applications Support Officer

Senior ICT Applications Support OfficerLocation: Oldham (Hybrid 37 hours per week)Reporting to: ICT Systems and Service Delivery ManagerSalary: £43,563Contract: PermanentFirst Choice Homes Oldham (FCHO) have a fantastic opportunity for a Senior ICT Applications Support Officer to join our ICT team and play a key role in providing an efficient, effective and customer-focused ICT applications support service across the business.This is a full-time, hybrid role where you'll split your time between home and our friendly and collaborative office in the centre of Oldham.The impact you'll makeIn this role, you will provide technical support, guidance and expertise across our ICT systems and applications to help us deliver excellent digital services. You'll work as part of the ICT Applications Team to ensure our systems remain stable, secure, available and perform to a high standard. You'll also support system upgrades, application development, ongoing maintenance and knowledge sharing across the organisation.You will:Work as part of the ICT Applications Team to develop, support and administer FCHO ICT applications, resolving incidents in line with SLAs and policies.Deliver ICT projects and changes using structured frameworks and methodologies.Lead system upgrades and changes, ensuring smooth transition into business-as-usual, with colleague and ICT team training delivered.Administer and support business systems to ensure a secure, available and recoverable ICT environment, completing operational checks and monitoring.Manage system and user administration for core applications ensuring adherence to security requirements and data integrity standards.Share knowledge with the wider ICT team through documentation, training and team meetings.Ensure ICT knowledge base articles and support documentation are developed and maintained.Manage incidents and requests, logging, categorising and progressing calls to resolution.Liaise with ICT colleagues and third parties to ensure SLAs are metProvide Service Desk cover when required.Train, mentor and support the ICT Applications Support Officer and contribute to succession planning.Our ideal candidateYou will be an experienced and proactive problem solver with an eye for detail and strong technical skills. You'll take ownership of your workload and demonstrate a positive approach to delivering excellent customer service. You will understand ICT systems and applications and be confident both delivering and supporting ICT changes.You will have:ITIL V3 or working towards (to be achieved within 1 year).Strong understanding of Microsoft Windows and Microsoft Office.Ability to create user guides, knowledge articles and technical documentation.Experience supporting business systems and applications.Experience delivering IT system improvement projects.Experience supporting repairs & scheduling systems, or similar.Experience maintaining, upgrading and troubleshooting ICT systems.Experience using service desk management systems.Desirable:Experience supporting Northgate housing management systems.Experience supporting Business Objects, Microsoft SQL or similar technologies.Knowledge of the social housing sector and relevant ICT applications.SQL knowledge, including writing statements.Why join FCHO?First Choice Homes Oldham (FCHO) is a housing association providing safe, affordable and high-quality homes across Oldham and the surrounding areas. We own and manage over 11,500 properties and have the highest regulatory (G1/V1) Governance rating. Every day, we're proud to make a real difference in our communities.Our work is guided by our Big Plan, focused on providing homes we're proud of, supporting people to thrive and creating a great place to work. We care deeply about our customers, our colleagues and our communities — and we're committed to delivering services we can be proud of while improving lives across Oldham.What's in it for you?We offer a fantastic range of benefits designed to support your wellbeing, work-life balance and career development:Competitive salary37-hour working week with hybrid working options30 days' annual leave, plus one company shutdown day and 8 bank holidaysOption to purchase additional annual leaveDefined contribution pension scheme with up to 10% employer contributionDeath in service benefitHealthcare cash plan and private health insuranceAccess to Doctorline – 24/7 worldwide GP accessAccess to colleague benefits platform for discounts and wellbeing toolsDiscounted gym membershipProfessional subscriptions paid where essentialEnhanced maternity, paternity, adoption and sick payOn-site wellbeing room and caféLong Service AwardsInterested?If you're ready to contribute to our digital capability, support ongoing innovation and deliver excellent ICT services, we'd love to hear from you.Please submit your application before 16/12/2025 Inclusion and accessibilityWe are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience smoother, please let us know & we'll do all we can.