Client Services Representative I

3 days ago


Farnborough, United Kingdom FlightSafety International Full time

CSR I

**Purpose of Position**:
The Client Services Representative’s primary role is to provide an excellent frontline customer service experience through verbal and written communication. This role is responsible for providing administrative support as needed to support customer and client training experience.

**Tasks and Responsibilities**:
Your primary task will be to **check client records of training documents and review any supporting documentation to ensure regulatory compliance and completeness prior to dispatch to customer. **You will also track and manage all client training folders. Working as part of the enthusiastic and friendly Customer Support team you will receive and welcome guests to the learning centre. You will operate a multi-line telephone system and also learn FlightSafety specific software to work independently and complete assigned tasks in a timely manner.

**Minimum Education**:
We require you to have at least GCSE level Maths & English or equivalent

**Minimum Experience**:
6-12 months’ related experience in a customer facing role (ideally in aviation).

**Knowledge, Skills, Abilities**:
Accuracy and attention to detail is important as well as a good standard of I.T. skills. Good organisation skills are essential for this position to ensure that tasks are completed within set deadlines and you should have the ability to take the initiative when required. You will be a team player and have excellent interpersonal and written communication skills.

**Benefits**:
This is full time, permanent position. We offer a competitive salary, a professional and friendly working environment with many additional benefits, including free parking, pension, health insurance and a generous leave entitlement.

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