Hotel Receptionist

7 days ago

Coventry, United Kingdom CBS Arena Full time

**Company Description** Coventry Building Society Arena is home to unforgettable experiences for conferences, exhibitions, meetings, sport, music and live entertainment. We are an internationally renowned venue which attracts 1.2 million visitors a year and hosts more than 600 events a year.**

**Coventry Building Society Arena is home to Coventry City Football Club and has hosted some of the world’s biggest names in music, including Coldplay, Rolling Stones, Harry Styles and the Arctic Monkeys.**

**Our team is committed to providing the best experience and service for all of our visitors.**

**‘The Best Times Are Here, The Best People Are Here’ at Coventry Building Society Arena.**
**Job Description** Roles and Responsibilities**:
**Do you want to excite the world of Hospitality?**

We bring together a portfolio of Hotel assets and brands under a common philosophy cantered around delivering exceptional customer experiences, nurturing talent and smart investment to drive superior performance and growth.

**OVERVIEW**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a guest experience, you’ll also create the warm atmosphere that makes our guests feel at home in the hotel.

Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

**About you**

**You will** join the Front Office team, working in the Reception area of the hotel.

**You enjoy** creating memorable experiences for our guests, ensuring the warmest welcome, demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities.

**Are you** friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you

**WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON**

**Hospitality Integrity Leadership Teamwork Ownership Now**

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
**Qualifications** Experience**:

- Experience in a similar or front facing customer service role with an outgoing and bubbly personality.
- Strong communication skills through a variety of means.
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise.
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. As a 7 day a week operation, shifts will be based as per business needs.
- High attention to detail and accuracy - great at managing one’s own time.

**Additional Information**

**Benefits**:

- Choose your own hours - work when suits you
- Weekly pay
- Full training provided
- Free parking
- Discounted food and drink from our onsite outlets
- Opportunity to work as part of vibrant and exciting venue team

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