International Compliance Advisor

**Job details**:
Department

The Registry

Responsible to

Assistant Registrar - Registry Systems and Data

Location

Kedleston Road, Derby Campus

Salary

£23,343 to £25,143 per annum (for exceptional performers, there is scope for further progression up to £28,914 per annum)

Closing date

Sunday 29 September 2024

Contract type

Permanent

Post type

Full-time

Adaptive working type

Hybrid
This role will be based on site, primarily in the named location. Currently, this role offers the opportunity to work remotely, normally 1 day/s a week in line with our Adaptive Working Framework.

Reference

0398-24
- About the UniversityWe have one simple promise - to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 - making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.
- About the College/DepartmentThe Registry strives to provide an outstanding service to all our users and to be thought leaders in our fields of expertise, developing research informed practise. Registry teams work collaboratively with stakeholders to deliver a high-performance culture that promotes wellbeing, diversity and opportunity for all, supporting excellent student experience.

Located within The Registry - International Student Compliance (ISC) is the centralised function for the governance, assurance and compliance pertaining to the immigration sponsorship for an international student, in accordance with the UKVI regulations.
- About the roleWorking in a fast past customer service team, you will deliver a valuable service to students, and a high standard of supporting administrative functions. You will provide support through the provision of information, advice and guidance services as part of the International Student Hub, with specialism in immigration compliance. You will support University staff with complex queries that relate to non-UK students and will be responsible for the University’s engagement monitoring of international students, making direct interventions with students where required.
- About YouYou will have excellent attention to detail with the ability to follow processes and procedures. In this role you will require the ability to demonstrate good judgement within all situations be they in person, written or over the telephone, and have the ability to respond appropriately, professionally and within the relevant regulations.

You will be able to demonstrate excellent customer service and will be a good communicator, with good interpersonal skills including the ability to demonstrate tact and diplomacy. Experience of managing priorities, planning own workload, whilst taking a sense of ownership as relevant to the role is essential.
- Principal accountabilities- To provide specialist support, information and advice to international students, on arrival and during their studies at the University, including referral to other internal or external support, information and advice services where appropriate and escalating queries to the International Compliance Officer and Senior International Compliance Officer when necessary.
- Manage and maintain accurate student record transactions and data to enable concise reporting for institutional decision-making, strategy development, internal audits and external returns e.g. UKVI, HESA and university league tables. Be proactive and transparent in completing any required investigative and remedial work to maintain accuracy.
- Manage casework, in compliance with legal requirements and in line with the University’s own procedures for case management and reporting, in accordance with Service Level Agreements.
- Assist with attendance monitoring processes for non-UK students in order to maximise retention whilst ensuring compliance with UKVI directives. Supporting with any interventions identified.
- Assist with any compliance visits and/or audits for external bodies under the remit of the post.
- Ensure that customer service provided to university staff and students is delivered as expected and to a high standard. Assist in establishing service level agreements with internal customers and service providers. Assist with the product