Customer Administrator

2 days ago

Burgess Hill, United Kingdom Sussex Facilities Management Full time

**Customer Administrator**

We are a Facilities Management company based in Burgess Hill, Sussex. We pride ourselves on being a relationship-based company and want to give a fair and honest service to our customers, as well as maintaining a loyal connection to our contractors.

We have been growing steadily, and we now have the opportunity for a like-minded person to join us in taking the company forward, by looking after our ever-increasing customer base and their facilities needs.

This role requires a fun and confident individual with a can-do attitude and excellent organisation skills. They are calm under pressure and are relentless in their drive to provide exceptional service to customers.

The role is available on a 12 month fixed term basis to cover maternity leave and will be office based, with the flexibility to work from home occasionally, once the induction period is complete. We will be considering applicants looking for part time hours of between 15 and 22.5 per week, negotiable.

**Responsibilities and Duties**
- Using our customer management system, to schedule jobs, prepare quotations and update customer notes.
- Admin support for the Sales Manager.
- Fielding incoming sales calls.
- Reporting into the Operations Manager.

**Qualifications and Skills**
- Have experience working in a customer service environment, providing excellent customer service to consumers and colleagues.
- Be an effective and confident communicator; not adverse to picking up the phone.
- Be able to maintain and build on the relationships we have built with our customers and contractors in a polite and professional manner.
- Be extremely well organised and have the ability to think on your feet.
- Ability to problem solve and think logically.
- Training will be provided for the in-house systems.

**Salary, Benefits and Overview**
- Salary: £20,000 - 23,000K per annum PRO RATA (dependant on experience)
- Usual working hours: 9am-5pm - Part time hours of between 15 and 22.5 per week, negotiable
- Contract length: 12 months fixed term maternity cover
- Option to work remotely some of the time, once induction period is complete.
- Parking available close to the office/close to the train station.
- Free tea/coffee/soft drinks at the office.
- Social Events and Christmas Party

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Burgess Hill, RH15 9QU: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

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