Client Due Diligence and Conflicts Officer

We’re a national law firm with a local reach. Our philosophy is ‘Expert Hand, Human Touch’ - something you’ll find in the way we work with our clients and how we support our teams. But, we’re more than just a law firm - we’re a team, working together to help individuals and businesses navigate life’s ups and downs.

Whichever team you join, working here you’ll feel a part of our friendly and inclusive environment. We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things, and make a real difference to our clients and communities.

The work we do has been recognised in the awards we’ve won. We’re committed to being even better, and our awards help to show we’re on the right track.

We recognise that the office 9-5 isn’t for everyone. That’s why we’ve introduced ‘Flexible by Choice’. Whether it’s working from home, in our offices, or a combination of the both, we trust each other to support our clients, colleagues and communities at the right time, in the right way.

**Your Role**

The role of Officer is to be responsible for providing non-complex advice and resolution to the business, ensuring that it is able to meet its regulatory and legal obligations.

The Officer will support management in their communications with senior employees of the business; this will involve support in providing advice, reports and regulatory guidance to those individuals as and where required.

The Officer may also assist Business Partners with a particular business areas.

**What You'll Be Doing**
- Liaising with fee earners and partners within IM to investigate and resolve matters.
- Identifying and reporting any potential compliance or reputational concerns to a Senior Officer.
- Developing a good understanding of Legal Ombudsman scheme rules and guidance.
- Has the ability to deal with complex queries with guidance and supervision
- Participating and providing input and suggestions to the wider firm and General Counsel Team projects.
- Dealing with payment processes within relevant authorities.
- Recording complaints and maintain complaint records on internal systems.
- Maintaining and updating electronic diary to ensure deadlines are met.
- Investigating complaints and produce written response in line with complaints procedure.

**What We're Looking For**
- Good communication skills
- Accuracy and attention to detail
- Previous experience in a Compliance or in-house legal function, with an awareness of legal case management systems.
- Experience in complaint handling and working within a pressurised environment and to tight schedules.
- Professional telephone and face-to-face manner.
- Ability to work under pressure, both within a team and individually.
- Excellent organisational skills, with the capacity to organise and prioritise workload.

**What we can offer you**
- 25 days annual leave, with the opportunity to buy additional leave
- Two fundraising days in a year to give back to the community (fully paid)
- Westfield Health membership, offering discounted leisure and travel and refunds on medical services

We also offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace as well as flexible working options to ensure that you are fully supported to work the way that best suits you. Our social responsibility programme is fundamental to who we are. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish. We have a range of groups to celebrate our people across sexuality, disability, age, gender and culture.

**Additional Information**

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.