Customer Relationship Executive

6 days ago


Blackburn, United Kingdom Ador Talent Ltd Full time

Ador Talent are working with an Engineering company based in Darwen/Blackburn, who design, build, operate and maintain centralised and efficient engineering solutions.

The company has seen huge growth over the past 30 years which has resulted in expansions of teams, promotions from within and created exciting opportunities for all their employees. This is a fantastic employer who offer many benefits such as access to a state of the art onsite gym, 25 days holiday plus 8 days bank holiday (holiday entitlement increases in line with service), flexibility to work from home 1 day per week, social/corporate events and a clear career progression plan.

Our client now require a Customer Relationship Executive to join their Metering & Billing team who currently manage utility accounts for over 20,000 customers..

The succesful individual will be responsible for establishing and building customer relationships and acting as a bridge between the clients and the operational delivery teams.

Responsibilties Include:
Liaise with key stakeholders to support the mobilisation of new contract awards and the onboarding of new contracts via an online workflow management system

Liaise with internal teams to collate and provide key information for New Contract Awards

Engage with relevant departments to request and allocate appropriate hardware and materials required to undertake the project

Engage with the scheduling / resourcing team to communicate project timelines and ensure resourcing and engineer capabilities are available for the delivery of projects

Attend client facing meetings to develop internal briefs

Provide progress updates to the work winning team and key project stakeholders

Arrange and lead handover meetings to metering and billing teams and internal and external clients

Take ownership for the onboarding process from initiation to completion of site handover, to delivery team including the issue of up-to-date documentation

Proactive monitoring and maintenance of client documentation ensuring all business systems are accurate and maintained in accordance with GDPR regulations

If you have the relevant background and live within a commutable disctance to Blackburn, please APPLY today

**Job Types**: Full-time, Permanent

**Salary**: From £28,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company car
- Company events
- Company pension
- Flexitime
- Free parking
- Gym membership
- Housing allowance
- On-site gym
- On-site parking
- Relocation assistance
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift
- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Signing bonus

Work Location: One location

Flextime



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