Client Success Specialist

Do you have exceptional customer service skills and an insanely high give-a-damn? Are you naturally curious and always looking for new ways to improve? Do you love surrounding yourself with smart people who challenge you to grow and learn? At Paradox, we believe when you get the people thing right, you can build teams that can change the world. We’re helping organizations around the globe reimagine hiring with our first-of-its-kind recruitment technology. From our virtual AI assistant, Olivia, to our best-in-class hiring assessments, Paradox is laser focused on building world class products and a team that our clients love. Our high-performance culture and triple-digit growth have been recognized on Deloitte’s "Fast 500" technology companies, the Inc 5000 list of fastest-growing private companies, and as a Forbes Best Startup Employers. And we’re just getting started. We are looking for top performers who have a track record of success and want to build a company and create the future together. When a Paradox client implements our transformative AI solutions, they aren’t just getting a new software vendor - they’re getting a partner who takes on their challenges, goals, and successes as our own. When our clients win, we win. And behind every win is our passionate Client Success team. The Client Success team at Paradox cares deeply about our clients and loves rolling up their sleeves to help. We’re searching for someone who shares our obsession for making a big impact and providing top notch partnership to our clients. As the newest member of our global CS team, you’ll play a key role in growing a new market as we expand the Paradox footprint in the EMEA region. Sound like your dream job? We want to hear from you **As a Client Success Specialist, you will**: - Be the primary point of contact for Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions - Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management - Proactively monitor clients’ success and adoption and continuously seek new insights into their evolving goals, challenges, and pain points - Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and creative new solutions for your clients - Develop relationships with clients and users within the organizations to seamlessly manage renewal and expansion opportunities **Experience & Skills Required** - 1+ year of experience in client success, customer service, staffing/recruiting, or account management - Prior experience with HR/recruiting technology preferred - Demonstrated ability to handle multiple priorities/projects/accounts at once - An innate desire to help, understand and find solutions - Good technology skills, able to quickly learn new software - Excellent communication skills, both written and verbal, and a knack for staying calm under pressure - Comfortable working remotely with a cross-functional team and clients across different time zones - Ability to work from our London, UK office - Authorization to work in the United Kingdom **Why you should work at Paradox**: - Work side by side with passionate, purposeful people - Talent is our DNA and we pride ourselves on having the best - Ability to make a big impact on a growing organization and drive your own growth - The opportunity to build the next big thing in recruiting technology - Internal and external professional development, coaching, and continuous education opportunities