Quality Performance Officer

**Details**:
**Reference number**:

- 249882**Salary**:

- £30,812 - £38,289**Job grade**:

- Other- NPS Pay Band 4 National**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Yorkshire and the HumberAbout the job

**Job summary**:

- This position is based at Barnsley County, S70 2EW, Doncaster Magistrates, DN1 3HT, HM PRISON LEEDS LEEDS, LS12 2TJ, HUDDERSFIELD MAGISTRATES HUDDERSFIELD, HD1 2NH, LEEDS COMBINED LEEDS, LS1 3BG, NPS 1 AIRMYN ROAD GOOLE, DN14 6XA, NPS 108 LOWTHER STREET YORK, YO31 7WD, 1 Burgage Square, Merchant Gate, Wakefield WF1 2TS, NPS 30 ALBION STREET DEWSBURY, WF13 2AJ, NPS 34 BENNETTHORPE DONCASTER, DN2 6AD, NPS Northways Scarborough, YO11 1JS, NPS 45 DIVISION STREET SHEFFIELD, S1 4GE, NPS 4A ST JOHNS AVENUE BRIDLINGTON, YO16 4NG, NPS 5/7 HAYWRA CRESENT HARROGATE, HG1 5BG, NPS ACORN HOUSE BARNSLEY, S71 1HH, NPS ASHLEY BUSINESS COURT ROTHERHAM, S60 1RU, NPS BARCLAYS HOUSE HULL, HU1 1RN, NPS CITY COURTS BRADFORD, BD1 1LA, NPS ESSEX LODGE NORTHALLERTON, DL7 8SG, NPS QUEEN STREET GRIMSBY, DN31 1QG, NPS SHEFFIELD MAGISTRATES COURT SHEFFIELD, S3 8LU, NPS THE COURT HOUSE SKIPTON, BD23 1HU, NPS UNIT 1 SCUNTHORPE, DN15 6JH, NPS WATERLOO HOUSE LEEDS, LS1 2EE, SHEFFIELD FAMILY COURT HEARING CENTRE SHEFFIELD, S3 8PH, YORK CROWN YORK, YO1 9WZ, YORK MAGISTRATES YORK, YO1 9RE, NMS Fraternal House, BD1 4HP, NMS New Chase Court, DN31 1XD, NMS Church House, HD1 1SG, NMS Norwich House, HU1 3ES, NMS Westgate House, HX1 1PD, NMS 379 York Road, LS9 6TA, NMS Suite 1, Grd Fl, Unit 2 Hawke Street Business Park, S9 2SU, NMS West Offices, YO1 6HT, NMS Unit 4, Seafire Close, YO30 4UU, REED HOUSE(GROUND FLOOR) BEVERLEY, HU17 0LF**Job description**:
There are two roles available. One full time role 37 Hrs and one part time role 22 Hrs. The positions can be based at any of the listed offices.

**Overview of the job**

This is a specialist Probation Officer post, in which the post holder has specific responsibility to contribute to the development of excellence in the quality of work undertaken with offenders and victims in the National Probation Service (NPS).

The job holder will have no line management responsibilities.

**Summary**

The post holder will be part of the Divisional Performance and Quality team.

They will work in partnership with divisional /local managers, practice tutor assessors and operational staff to promote high quality work through delivery of quality assurance and improvement activities including: audit and analysis, practice workshops, coaching and providing support to colleagues.

In line with NPS policies and procedures, the post holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

**Responsibilities, Activities & Duties**

The post holder will be required to carry out the following responsibilities, activities and duties:

- Deliver quality assurance activities as part of the national effective practice programme, and review the impact of these activities on operational practice
- Deliver practice improvement workshops and briefings to POs and PSOs, and review the impact of these on practice
- Support the re-launch and deployment of Skills for Effective Engagement Development and Supervision (SEEDS)
- Undertake audits of key work, provide analysis and feedback to staff and contribute to local improvement and quality plans.
- Working in partnership with local managers, develop audit and improvement activities based on local and divisional need and evidence from audits, inspections and case reviews arising from e.g. serious further offences, domestic homicides, serious case reviews
- Provide support to local managers in delivering improvement activities to staff in informal /formal capability processes. As agreed with line manager, provide focussed 1:1 support to POs and PSOs involved in formal capability process based on the improvement plans drawn up by line managers.
- Work in partnership with local managers to plan and support quality improvement in their cluster/function
- As agreed with local managers, provide coaching and support to groups of staff whose roles are changing
- Play an integral role in the work of divisional performance and quality team in implementing the national performance and quality programme
- Provide guidance and support to SPOs to undertake quality assurance work
- Respond to risk escalation requests raised by Community Rehabilitation Companies, determine risk level and if high risk (endorsed by a manager) decide on how this will be managed
- Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory resp