Centre Support Officer

2 weeks ago

Luton, United Kingdom AKG (UK) EMPLOYMENT LIMITED Full time

**JOB DESCRIPTION**

**AKG Group UK Company**:
AKG (UK) EMPLOYMENT LTD

**Position Title**:
**Centre Support Officer**

**Job Level**

TBC

**Role Status**:
Full time

**Reports To**:
Business Manager

**Roles Reporting to this Position**:
Not applicable

**Primary Objective**:
**Key Relationships/Interactions**

**Internal**
- Internal Stakeholders within the AKG group for example:
- Quality and compliance
- Customer Excellence Centre
- Health and Safety and Facilities
- Employment Coaches
- Employer Services Team
- Business Manager
- Senior Management Team

**External**
- Local Engagement and Employer Partnerships
- JCP
- External provision to support participants
- Participants
- DWP

**Key Responsibilities**
- Deliver and facilitate a range of centre-based activities, including:
- CV writing workshops
- Job clubs
- Co ordinate Submissions to High volume Job opportunities working closely with our Employer service team
- Support Participant setting up on digital learning in our centre Learning hub
- Better Off Calculations (BOC)
- In-work support
- Post-programme follow-up
- Provide high-quality, empathetic customer service to all participants.
- Build and maintain positive relationships with jobseekers, colleagues, and external stakeholders.
- Offer tailored support and guidance to individuals facing complex employment challenges.
- Maintain accurate records, documentation, and site-related administrative tasks.
- Achieve and exceed performance targets related to participant engagement and outcomes.
- Collaborate across departments and with partner organisations to enhance service delivery.
- Step in for Centre Host when absence from the business.

**Essential/Desirable Skills, Knowledge and Experience**
- Proven experience in a customer-facing or support role.
- Experience providing one-to-one support or coaching and positively influencing others personal or professional development.
- Experience in the employment and skills sector, delivering to performance targets, quality standards, and compliance measures (preferred).
- Strong interpersonal and communication skills, including the ability to motivate and inspire others.
- Ability to work independently and use initiative.
- Excellent organisational and time management skills, with the ability to manage multiple caseloads simultaneously.
- Empathetic, with the confidence to challenge and positively influence participants when needed.
- Tenacious approach to problem-solving and influencing outcomes.
- Good understanding of the local and regional labour market within one or more industries or sectors.
- Proficient in Microsoft Office and standard IT tools.
- Comfortable delivering group sessions and providing one-to-one support.
- Flexible as some out of hours working maybe required

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