Housing Officer

Job Ref

009306, 009312, 012885

Function

Housing and Neighbourhoods

Salary

Grade 5 £31,364 - £34,664 pro rata for hours worked

Status

Full Time

Type

Permanent

Hours

37

**Housing Officer - Housing Officer -**

**More details**:
JOB TITLE Housing Officer

POST NUMBER 009306, 012885, 009312

WEEKLY WORKING HOURS 37 Hours

SALARY RANGE £31,364 to £34,664 - pro rata for hours worked

TYPE OF CONTRACT X3 Permanent

LOCATION Stevenage

Working from home, our office and within the community, we are looking for someone who wants to work in a customer-centred service. The role requires a working knowledge of housing management and practice, and the ability to interpret legislation into understandable guidelines.

We are looking for a well organised officer with good attention to detail to help the team to effectively deal with a range of customer enquiries.

You will play a lead role in delivering the work of the Council’s housing services for a specific area of the borough and to effect the transformation and continuous improvement of frontline housing management across all housing tenures.

You will work to achieve sustainable tenancies and communities as well as raising the level of customer satisfaction. You will provide a proactive and customer focused housing management service. Ensuring the Council fulfils its legal and contractual obligations to tenants and leaseholders. You will be a regular and visible presence on estates; ensure estates are safe and well maintained and provide advice, information and reports on any housing management matter.

We are looking for someone who has experience of working in a fast paced and/or customer service environment with the ability to work under pressure and prioritise their workload.

You will be able to make decisions and take effective action in dealing with challenging situations. You must be able to work collaboratively with your colleagues to identify genuine needs of residents and jointly develop effective solutions as well as using your own initiative to achieve positive outcomes to problems.
- convey messages effectively
- demonstrate commitment to achieve high levels of resident satisfaction
- demonstrate resilience to pressure
- effectively manage own workload
- establish clear targets and meets them
- have an understanding of the local political objectives
- maintain professionalism at all times
- produce clear, succinct and well-structure written work
- provide excellent customer service

A full UK driving licence (with access to own vehicle) is desirable.

OUR BENEFITS
- Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated.
- A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
- 25 days holiday rising to 31 days (depending on Local Government service)
- An extensive range of learning and development opportunities
- Employee Assistance Programme - 24/7 Confidential advice and support on personal, work, family and relationship issues
- Season ticket loans and discounts for public transport
- Cycle to Work scheme
- Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
- Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
- Discounted Health and Fitness membership
- Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

HOW TO APPLY

For an informal discussion about this role please contact

Name: Ryan Jefferies

Job Title: Senior Housing Officer

Phone Number: 01438 242666

Stevenage Borough Council is committed to Equal Opportunities for All.