Housing Officer

**Housing Officer**

**Salary**:£33,462 - £37,180 per annum (dependent on skills and experience).

**Hours**:Full time (35 hours per week)

**Location**:Mainly home based while covering a patch in and around Milton Keynes and Stevenage. There is a requirement to travel and to meet with the team within Hastoe offices around the region on a monthly basis.

**Benefits**: 25 days leave, plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more.

**About us**

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although for historic reasons, we also own some housing in urban areas.

We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.

**About the role**

As one of our Housing Officers you will be responsible for delivering housing services directly to the residents on your patch reporting into a Housing Team Leader. You will deliver a range of great services to our residents, including:

- Managing rent accounts
- Letting empty homes
- Engaging with residents
- Managing estate services and undertaking health and safety inspections
- Tenancy management
- Managing anti-sociable behaviour

In this role, no two days are the same. It provides a great opportunity to have a real impact on people’s lives, and to develop the skills and experience to start or progress your career in housing.

**About you**

You will need to be customer focussed and enjoy getting out and about meeting our residents. You will able to work remotely and able to manage your time effectively.

You will be organised, have an eye for detail and enjoy ‘getting stuck in’ to resolve resident issues, working in partnership with Hastoe colleagues and external organisations.

You will need to be able to drive and have access to your own vehicle as all our Housing Officers cover their own geographical area.

You will be as committed as we are in developing you in the role with access to training and career development. You’ll also need:

- Previous experience in housing management or a customer service background
- Knowledge of rent collection processes
- Commitment to providing excellent customer service
- Excellent time management skills
- Strong team player
- Flexibility

**Benefits provided**

Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level plus 2%, up to a maximum of 8%

Other benefits include:

- Flexible working opportunities.
- Annual leave increasing with length of service up to a maximum of 28 days (pro rata for part time employees).
- Discounts for local shops, restaurants and gym membership.
- Cycle and Car Leasing Scheme.
- Employee Assistance Programme (EAP) - confidential phone and online support and resources service with 24/7 access.
- Health Cash Plan (a type of health insurance).
- 3 x Life Assurance from day 1, for all pension holders.
- A supportive working environment with ongoing learning and development opportunities.
- Long Service awards.

A personal note from Claire Owen, your hiring manager:
“Working in the Housing team is great because no two days are the same, this role is a great opportunity to join an amazing team and organisation where you will be fully support to develop and progress your career.”

**How to apply**

Please send your CV and any supporting statement to Hastoe by midnight on Wednesday 16th October 2024.

**Job Types**: Full-time, Permanent

Pay: £33,462.00-£37,180.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Store discount

Schedule:

- Monday to Friday

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: On the road

Application deadline: 16/10/2024