Customer Service Advisor

11 hours ago

Hemel Hempstead, United Kingdom Brave Human Capital Group Ltd Full time

**Customer Service Advisor**

**Location**: Hemel Hempstead

**Salary**: £23,000 - £28,000

**Hours**: Full-time, Monday to Friday, 9.00-5.00

**Benefits**:

- Free on-site parking.
- Beautiful and rural office location.
- 25 days holiday plus bank holidays, increasing with length of service.
- Pension Contributions & Competitive Employee Benefits Schemes.
- A friendly and social office, holding team events throughout the year.
- Continuous opportunity for career progression and further qualifications.
- Health & Well-being Spending Account: This can be used for a range of expenses, such as health support, fitness and sports activities.

**The Company**

Our client is one of the most trusted and reputable organisations within the insurance industry, regularly winning consumer awards for their excellent products and best-in-class customer service. They have been going for over a century and manage their clients from local offices, ensuring community is at the heart of the business.

**Our Cultural Principles**
- We are accountable.
- We develop ourselves and others.
- We continuously improve our customer experience.
- We have fun through work.
- We have a positive mindset.

**The Role**

Our client has a fantastic and exciting opportunity for a Customer Service Advisor to join their team You will be responsible for effectively managing the customer experience end-to-end - ensuring excellent levels of customer service and the provision of relevant and appropriate advice efficiently, compliantly and in line with policy and process.

**Responsibilities**:

- Consistently provide excellent levels of customer service in all interactions with potential and existing customers, delivering on promises, meeting their needs and exceeding expectations.
- Arrange and provide appropriate advice on general insurance products ensuring customers have the best policies to cover their needs.
- Providing quotations for various covers, processing midterm adjustments and changes to client records and policies.
- Produce up-to-date records for every customer interaction and contact, ensuring all notes are captured clearly, accurately and timely.
- Attending ad-hoc training, events and trade shows.

**Skills and Requirements**:

- Previous experience working in Customer Service is essential.
- Minimum GCSE C grade (or equivalent) in Maths and English.
- Excellent communication skills both verbal and written.
- Good organisational skills and the ability to manage a busy workload and prioritise tasks.
- Demonstrate problem solving ability, good attention to detail and willingness to use own initiative and judgement.

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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