Customer Service Advisor

5 days ago


Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

**Who we are**

We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.

We have a new opportunity within our Operations team to join them as a **Customer Service Advisor.**

Providing a first-rate customer experience when customers contact us is all part of our mission to be the best tenancy deposit scheme in the business, and your exceptional customer service skills will help us achieve this goal.

**What you'll do**

As part of the Operations team, you will be the first point of contact for answering customer enquiries about the service we provide.

You’ll need to be outstanding on the phone and be able to quickly get to grips with the complexities of our business. You’ll be speaking to customers and recording the nature of their enquiry, so we have useful insight in to why our customers are contacting us. If you have a background of working in housing, even better but as a minimum you must have a solid customer service and administration background.

The department is operational from 8am to 6pm Monday - Friday, and you will be expected to work 37.5 hours on a three-week rota. Overtime is offered during our busy periods at evenings and weekends which we expect support with.

**Additional perks**

We know times are tough, so our colleagues receive an extra £150 per month as cost-of-living allowance - this equates to £1,800 per year.

Also, upon completion of your 6-month probation you'll receive a salary increase and a further increase after 12 months with us
- Please note: the starting salary is fixed for all applicants - we do give a salary increase at 6 months and 12 months for this role. Full time applicants only._

**Salary**: £21,935.00 per year

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Admin: 2 years (preferred)
- Customer service: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Hemel Hempstead (required)

Ability to Relocate:

- Hemel Hempstead: Relocate before starting work (required)

Work Location: Hybrid remote in Hemel Hempstead



  • Hemel Hempstead, United Kingdom Osborne Appointments Full time

    **Salary**: £25k - 27k per year + benefits **Reference**: Customer Service **Customer Service Advisor** OA are recruiting for a **Customer Service Advisor** to join our client’s highly successful and growing team. As a Customer Service Advisor, you’ll be the first point of contact for customers, ensuring their queries are handled with care and...


  • Hemel Hempstead, United Kingdom Think Specialist Recruitment Full time

    Job DescriptionCustomer Service Advisor- Hemel HempsteadWe are exclusively working with a long-standing client in Hemel Hempstead, who are an award-winning company within the international logistics and transport industry, looking to recruit a Customer Service Advisor on a permanent basis.Are you an skilled Customer Service advisor with previous experiencee...


  • Hemel Hempstead, United Kingdom i2 Analytical UK Ltd Full time

    i2 Analytical UK is a truly exciting and innovative organisation, we are set for strong growth across the next 3 years and looking for exceptional people who want to be part of the journey. The organisation was founded almost 20 years ago and is still owner managed, which means that we are still operating like a start-up, however we are looking to change and...


  • Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

    **Who we are** We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast....

  • Service Advisor

    2 days ago


    Hemel Hempstead, United Kingdom Jago Consultants Full time

    Job DescriptionWe are currently working with a prestige car dealership who are looking to recruit an experienced Service Advisor to join their growing team, Our client prides itself on delivering a consistently high standard of customer care at all time.  As a Service Advisor you will ensure the highest standard of courtesy and professionalism when...

  • Service Advisor

    2 days ago


    Hemel Hempstead, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £25,000 + OTE - £32,000 Working Hours - Monday - Friday 8am till 6pm & 1 in 2 Saturdays 8am till 12pm Location - Hemel Hempstead Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor -...


  • Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

    **Who we are** We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast....


  • Hemel Hempstead, United Kingdom Better Mobility Ltd Full time

    Better Mobility is looking for a parts/service advisor to join our office team in Chesham. We work with the healthcare industry, so you would be dealing with parts, repairs and servicing bookings of wheelchairs and other mobility equipment. This is an office based role, but would equally suit an ex-engineer, or a previously office based service advisor. You...

  • Service Advisor

    2 weeks ago


    Hemel Hempstead, United Kingdom KPI People Full time

    Service Advisor – Hemel Hempstead -Basic Salary - £27,000OTE - £35,000 –Great Benefits Package -Our client, a busy franchised car dealership, in Hemel hempstead has the requirement for a Service Advisor to join their successful Aftersales team.ResponsibilitiesAs a Service Advisor your responsibilities will include:Meet and Greet CustomersExplain to...


  • Hemel Hempstead, United Kingdom Sainsburys Full time

    **Customer Service Advisor Travel Money **- 220003IS) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...