Current jobs related to Customer Success and Retention Specialist - Southampton - AVASK ACCOUNTING & BUSINESS CONSULTANTS

  • Customer Success and Retention Specialist

    2 days ago

    Southampton, United Kingdom AVASK ACCOUNTING & BUSINESS CONSULTANTS Full time

    **Title**:Customer Success and Retention Specialist **Salary**: £28,000 - £30,000 **Location**: Southampton This role requires a customer-centric, energetic, and highly motivated approach to solve customer issues, drive customer satisfaction and business growth. **Responsibilities**: - Monitoring existing accounts and looking at ways to increase their...

  • Customer Retention and Telesales Specialist

    2 days ago

    Southampton, United Kingdom Simplyhealth Full time

    Are you looking for an opportunity to progress your career in sales? - Are you currently in customer service or sales and looking for your next opportunity? - Do you want to work for a company that puts their people first? Well then keep on reading! At Simplyhealth, we’re looking for enthusiastic, inquisitive and motivated people to join our team!...

  • Head of Customer Success

    1 week ago

    Southampton, Southampton, United Kingdom GRS Fleet Telematics Full time £55,000 - £60,000 per year

    Description: Lead our customer success function and ensure our clients achieve maximum value from their GRS Guardian telematics investment. Drive customer retention, expansion, and advocacy as we scale.Key Responsibilities:Develop and execute customer success strategy and processesBuild and lead a high-performing customer success teamOwn customer...

  • Customer Success Representative

    1 week ago

    Southampton, Southampton, United Kingdom GRS Fleet Telematics Full time £25,000 - £30,000 per year

    Description: Ensure our customers maximise the value of their GRS Guardian telematics systems. You'll help deliver exceptional customer experiences that drive retention and growth.Key Responsibilities:Support customer onboarding and training processesAssist with customer communications and support ticketsHelp customers optimise their use of our tracking...

  • Customer Success Manager

    2 weeks ago

    Southampton, Southampton, United Kingdom Boston Dynamics Full time £60,000 - £120,000 per year

    We are seeking a highly motivated, self-starting, and customer-focused Customer Success Manager to join our growing team. This role is crucial in ensuring our clients achieve their desired impact and value from our robotic solutions. You will be trusted to advocate for Boston Dynamics to the customer, and equally, to be the customer's advocate internally....

  • Customer Success Manager

    5 days ago

    Southampton, Southampton, United Kingdom Boston Dynamics Full time $131,763 - $181,175

    We are seeking a highly motivated, self-starting, and customer-focused Customer Success Manager to join our growing team. This role is crucial in ensuring our clients achieve their desired impact and value from our robotic solutions. You will be trusted to advocate for Boston Dynamics to the customer, and equally, to be the customer's advocate internally....

  • Customer Success Representative

    1 week ago

    Southampton, United Kingdom Labl.it Solutions Ltd Full time

    **Join Labl.it as a Customer Success Representative and Help Our Customers Thrive** **About us** Labl.it is an all-in-one commercial kitchen labelling solution, helping hospitality businesses stay compliant, save time, and reduce waste. Trusted by over 2,200 clients — including Hilton, Harrods and Turtle Bay — we’re growing fast, with a focus on...

  • Customer Success Executive

    3 days ago

    Southampton, United Kingdom Once For All Full time

    Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central...

  • Customer Success Associate

    6 days ago

    Southampton, United Kingdom PEAK MARKETING LIMITED Full time

    We’re looking for a dedicated and career-minded Customer Success Associate to join our team in Southampton. This role is ideal for someone who enjoys helping people, solving problems, and creating positive client experiences—while also building a career with long-term growth potential. As a key part of our customer success team, you’ll support client...

  • Customer Support Specialist

    2 weeks ago

    Southampton, United Kingdom Central Point Services Limited Full time

    Are you a problem-solving pro with a passion for people? Do you thrive in fast-paced environments and love turning customer interactions into meaningful experiences? If so, we want YOU to join our dynamic team! We’re a high-energy Sales & Marketing company representing top-tier clients across various campaigns. Our success comes from our ability to engage...

Customer Success and Retention Specialist

2 weeks ago

Southampton, United Kingdom AVASK ACCOUNTING & BUSINESS CONSULTANTS Full time

**Title**:Customer Success and Retention Specialist

**Salary**: £28,000 - £30,000

**Location**: Southampton

This role requires a customer-centric, energetic, and highly motivated approach to solve customer issues, drive customer satisfaction and business growth.

**Responsibilities**:

- Monitoring existing accounts and looking at ways to increase their return on investment and further drive revenue opportunities for solving additional challenges they will have.
- Reduce client attrition, increase lifetime value, and improve client satisfaction.
- Debt collection and problem solving of customer escalations Proactive and responsive communications with key stakeholders internally and externally.
- Identifying opportunities for growth developing our key accounts with the support of senior leadership.
- Managing a number of clients/projects simultaneously -working to tight implementation deadlines.
- Providing support to the wider organisation on complex cases.
- Continuously strive to gain market intelligence, while demonstrating in depth service, market and competitive intelligence expertise.
- Shares best practice to enhance our business success across the company.
- Ensure thoughtful, decisive responsiveness and timely resolution to clients while better identifying and anticipating client needs.
- Carrying out and monitoring the inspection of AVASK product/services to ensure quality standards are met.
- Partner with various teams to act as the primary point of contact for complaints via social media, and platforms/agencies.
- Create, respond and manage survey, complaints and escalations.
- Serve as an AVASK company and service ambassador. Keep up to date with detailed knowledge of all AVASK services at all stages of the lifecycle of service delivery

**Skills, knowledge and experience**:

- Bachelors degree in a related discipling
- 3+ years of experience in a customer-facing role such as Sales or Customer Success.
- Detailed knowledge of the e-commerce seller environment, understand the AVASK business model and have experience delivering and implementing solutions for customers.
- Excellent communication, listening and negotiation skills including making impactful presentations via telephone or in-person.
- Able to prioritize in accordance with a clear understanding of the business, target markets and trends.
- Dedicated to meeting the expectations and requirements of internal and external customers.
- Competent in the use of digital technologies is essential.
- Capacity to organize and manage stakeholder meetings.
- Self-motivated who thrives on working in a fast-paced environment while maintaining composure and delivering quality customer service.
- Enthusiastic and positive attitude.
- Focused on delivering results to achieve goals.
- High level of professionalism, sound judgment, commitment, integrity, teamwork, and customer service.
- Experience exercising discretion and confidentiality with sensitive company information.

**What youll get in return**
- 22 days of annual leave plus Bank Holidays with the option of purchasing up to 5 extra days through salary sacrifice.
- Birthday off after 1 year length of service.
- Pension scheme with Royal London with employee contributions of minimum 5% and employer contributions of 3%.
- A collaborative culture of continuous learning with Learning and Development opportunities for career progression, alongside support with professional qualifications where applicable.
- Private Healthcare Insurance with Vitality Health care after completing probationary period.
- Cycle2Work scheme available through salary sacrifice.
- DIS (Death in service) available after completing probationary period.

**ABOUT AVASK**

Accounting & Business Consultants is a rapidly expanding firm that specialises in international VAT and tax and accounting for e-commerce businesses that are located internationally and in the UK.

AVASK are recommended External Tax Advisors under the Amazon Global Selling Programme and assist hundreds of Amazon FBA sellers, eBay, Shopify and many other platforms. On top of this, it provides its clients with a comprehensive range of expertise - from providing practical guidance on cross-border transactions, making sure that they are fully compliant and assisting on their group structures and tax advisory services. #PRL