Customer Relations Executive

4 days ago


Preston, United Kingdom dnata Full time

dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag and Travel Republic.

We are now recruiting for a Customer Relations Executive to join us as our bright, modern office in Leyland.

In this role you will be investigating and resolving issues customers encountered whilst on holiday. You’ll be looking into what happened, why it happened and making sure the issue doesn’t re-occur in the future. We need Customer Relations Executives who can resolve these issues effectively to ensure the customer is happy with the outcome and that they will book with us again, whilst adhering to ABTA guidelines.

**Hours**: 37.5 hours

**To be considered for this role, we need you to have the following skills, experience and qualifications**:

- Exceptional written and verbal communication skills
- Excellent problem solving and negotiation skills
- The ability to remain calm when having challenging conversations with customers
- IT literate
- Travel industry/CRS or GDS systems experience - desirable
- Highly organised with the ability to prioritise
- Excellent attention to detail
- Be a strong team player
- A fair and consistent approach to customers

For more information, please click on the job description below

Our state-of-the art office in Leyland is just 10 minutes from junctions 28 & 29 of the M6. Our on-site facilities include free car parking, on-site restaurant and break out area with a pool table and free Wi-Fi, shopping & social events

We offer some great benefits in including 25 days annual leave (+ Bank Holidays), an additional annual leave purchase scheme, travel discounts both in the UK and abroad; company and supplier social events; charity events; cycle-to work-scheme, a free Tastecard, low-cost health care for you and your family, pension scheme, life assurance and an employee assistance programme.



  • Preston, United Kingdom MERJE Ltd Full time

    Our client is a successful financial services firm that are hiring a Customer Relations Office in what is a role focussed around complaint handling. You will be an integral member of the complaints team and contribute towards ensuring customer relationsqueries are handled to best practice standards. Key Responsibilities: - Contribute to the direction and...


  • Preston, United Kingdom Davies Full time

    Customer Relations ConsultantDepartment: Claims ManagementEmployment Type: Permanent - Full TimeLocation: PrestonDescriptionDavies are currently recruiting people who are passionate about excellent customer service and helping people in their time of need. We are looking for a Customer Relations Consultant to join our team in Stoke who will act as a central...


  • Preston, United Kingdom Davies Full time

    **Description**: **Customer Relations Consultant** **Location**:Preston office - hybrid after probation - then 50% in the office and 50% remote per month **Hours**: 37.5 hours per week, Monday-Friday** Davies are currently recruiting people who are passionate about excellent customer service and helping people in their time of need. We are looking for a...


  • Preston, Lancashire, United Kingdom Davies Full time £25,000 - £55,000 per year

    Department:Claims ManagementLocation:PrestonDescription**Customer Relations ConsultantLocation:**Preston office - hybrid after probation - then 50% in the office and 50% remote per monthHours:37.5 hours per week, Monday-FridayDavies are currently recruiting people who are passionate about excellent customer service and helping people in their time of need....


  • Preston, Lancashire, United Kingdom Davies Full time

    Department:Claims ManagementLocation:PrestonDescription**Customer Relations ConsultantLocation:**Preston office - hybrid after probation - then 50% in the office and 50% remote per monthHours:37.5 hours per week, Monday-FridayDavies are currently recruiting people who are passionate about excellent customer service and helping people in their time of need....


  • Preston, United Kingdom Arnold Clark Full time

    We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Preston Motorstore and help customers get excited about our products. We offer our Click & Collect Product Geniuses: - £24,000 + performance-related bonus of up to £6,720 per annum - Click and Collect, Preston - 33 days annual leave - Flexible...


  • Preston, United Kingdom Marshall Motor Group Full time

    **Customer Retention Executive - Marshall Mercedes-Benz of Preston**: Job description Represent a leading Automotive brand whilst working for the Motor Trader Awards 2021 “Employer of The Year” with constant progression and training opportunities to assist your development within your automotive sales executive career! **Previous experience is not...


  • Preston, United Kingdom Davies Full time

    **Description**: **Customer Relations Administrator - 12 Months FTC Maternity Cover** Location: Preston Position: 12 months Fixed Term Hours: 37.5 hours per week Monday - Friday (rotational shift 8:00am, 08:30am or 9:00am starts) **Provisional start date - 5th of May 2025** **What will your day look like**: - Communicating professionally with a variety of...


  • Preston, United Kingdom dnata Full time

    dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag and Travel Republic. We are now recruiting for a Head of Customer Relations & Specialist Operations. This is a crucial role within the organisation, responsible for ensuring that customer needs and expectations are consistently met across the dnata UK...


  • Preston, United Kingdom Davies Full time

    A customer service company in Preston seeks a Customer Relations Consultant to manage complaints and provide excellent service. The role involves investigating customer issues and working with other teams for resolution. The ideal candidate should have strong written communication skills and be calm under pressure. Offers a hybrid working model and various...