Customer Relations Consultant
2 weeks ago
Customer Relations ConsultantDepartment: Claims ManagementEmployment Type: Permanent - Full TimeLocation: PrestonDescriptionDavies are currently recruiting people who are passionate about excellent customer service and helping people in their time of need. We are looking for a Customer Relations Consultant to join our team in Stoke who will act as a central point of contact for internal, and external customers in the resolution of complaints. We’re looking for confident people who remain calm under pressure and have experience of dealing with difficult conversations. Being able to resolve an issue for a customer from start to end is a rewarding feeling, so we would like to hear from anyone with transferable skills who has experience with customer facing roles and telephone/written communication.Location & HoursLocation: Preston office - hybrid after probation - then 50% in the office and 50% remote per monthHours: 37.5 hours per week, Monday-FridayWhat will your day look like:Acknowledging and investigating new complaints (Tier 1); introducing yourself to the customer/policyholder, and letting them know you are now personally managing the situation for them by telephoneYou then have the autonomy and responsibility to coordinate with all areas of the business to resolve the situation for the customer, so you’ll be a proactive person eager to get involved with other teams to make things happen and take actionResolving complaints and issuing FRL (Final Response Letters), post calling the customer / policyholder with the resolution of their complaintResponding to queries from the operational teamAny other reasonable duties assigned by one of our Team Managers or Operations ManagerKnowledge and Abilities:Although we prefer those with a good level of previous industry experience, it’s not essential as we offer full support and trainingYou do need to have a high level of written communication, as high-volume creation of accurate emails and letter writing is part of this roleWe value transferable skills and qualities and focus on what you can bring to the roleUnderstand the value of delivering great customer serviceAbility to deal with challenging conversations confidently and calmlyDelivering outcomes including adapting a sensitive approach where requiredBenefitsCareer & PurposeDavies Innovation LabLeadership training programmeFunding for professional qualificationsThrive at Davies; learning opportunitiesEnvironmental & SocialThe Davies FoundationLocal charity fundingPennies To HeavenEmployee Resource GroupsEmployee volunteering programmeFinancial HealthPension, 5% employee and 5% employer contributionMy Choices at Davies provides; High Street discounts and Financial wellbeing hubLife assurance: x4Refer a FriendCycle to Work SchemeLease car salary sacrificeDavies Incentive PlanEnhanced maternity, paternity and adoption payMental, Physical & Emotional WellbeingWellbeing centre; move, munch, money & mind focusDiscounts with 100's of UK retailersEAP; 24/7 confidential helpline25 days holiday, increases to 26 days after 5 years and 27 after 10 yearsFlexible working; hybrid, work from home or join a collaborative office spaceDress for your dayInclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriageFlexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan #J-18808-Ljbffr
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Customer Relations Consultant
11 hours ago
Preston, United Kingdom Davies Full time**Description**: **Customer Relations Consultant** **Location**:Preston office - hybrid after probation - then 50% in the office and 50% remote per month **Hours**: 37.5 hours per week, Monday-Friday** Davies are currently recruiting people who are passionate about excellent customer service and helping people in their time of need. We are looking for a...
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Customer Relations Consultant
2 weeks ago
Preston, Lancashire, United Kingdom Davies Full time £25,000 - £55,000 per yearDepartment:Claims ManagementLocation:PrestonDescription**Customer Relations ConsultantLocation:**Preston office - hybrid after probation - then 50% in the office and 50% remote per monthHours:37.5 hours per week, Monday-FridayDavies are currently recruiting people who are passionate about excellent customer service and helping people in their time of need....
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Customer Relations Consultant
19 hours ago
Preston, Lancashire, United Kingdom Davies Full timeDepartment:Claims ManagementLocation:PrestonDescription**Customer Relations ConsultantLocation:**Preston office - hybrid after probation - then 50% in the office and 50% remote per monthHours:37.5 hours per week, Monday-FridayDavies are currently recruiting people who are passionate about excellent customer service and helping people in their time of need....
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Customer Relations Officer
2 weeks ago
Preston, United Kingdom MERJE Ltd Full timeOur client is a successful financial services firm that are hiring a Customer Relations Office in what is a role focussed around complaint handling. You will be an integral member of the complaints team and contribute towards ensuring customer relationsqueries are handled to best practice standards. Key Responsibilities: - Contribute to the direction and...
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Hybrid Customer Relations
2 weeks ago
Preston, United Kingdom Davies Full timeA customer service company in Preston seeks a Customer Relations Consultant to manage complaints and provide excellent service. The role involves investigating customer issues and working with other teams for resolution. The ideal candidate should have strong written communication skills and be calm under pressure. Offers a hybrid working model and various...
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Customer Relations Executive
4 days ago
Preston, United Kingdom dnata Full timednata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag and Travel Republic. We are now recruiting for a Customer Relations Executive to join us as our bright, modern office in Leyland. In this role you will be investigating and resolving issues customers encountered whilst on holiday. You’ll be looking...
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Customer Consultant
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Preston, United Kingdom Skipton Building Society Full timeHours: The role will be on a permanent basis, working 36 hours per week across Monday to Saturday to support operating hours in the branch. Salary: £23,600 Per Annum Closing Date: Sun, 19 Jan 2025 Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the...
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Technical Services Consultant
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Preston, United Kingdom un emploi de Technical Services Consultant chez Lyra Technology Group Full timeA bit about LyraLyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees name and culture that have made them successful. As a platform of Evergreen Services Group we never divest from businesses we partner...
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Customer Relations Administrator
1 week ago
Preston, United Kingdom Davies Full time**Description**: **Customer Relations Administrator - 12 Months FTC Maternity Cover** Location: Preston Position: 12 months Fixed Term Hours: 37.5 hours per week Monday - Friday (rotational shift 8:00am, 08:30am or 9:00am starts) **Provisional start date - 5th of May 2025** **What will your day look like**: - Communicating professionally with a variety of...
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Head of Customer Relations
2 days ago
Preston, United Kingdom dnata Full timednata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag and Travel Republic. We are now recruiting for a Head of Customer Relations & Specialist Operations. This is a crucial role within the organisation, responsible for ensuring that customer needs and expectations are consistently met across the dnata UK...
