Customer Service Executive

2 weeks ago

Newbury, United Kingdom Novuna Full time

Are you looking for a fast paced role at one of the UK's leading vehicle leasing companies? Keen to join an organisation that really invests in your development? Like the idea of hybrid working to suit your work/life balance?

If your answer is 'yes' to all of these, keep reading.

**Want to know a little about us?**:
At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a **Top 50 Inclusive employer. **We're a signatory of the **Women in Finance** and the **Race at Work Charter** and we're **Disability Confident Committed**.

**What does the role involve?**:
**Some of your key duties will include**:

- Processing new vehicle orders for company car users
- Managing a portfolio of new orders, keeping on top of the status and outstanding actions on each
- Liaising with customers and internal Novuna teams to resolve queries and obtain information as required

**What are we looking for?**:
To be considered for this role you'll be someone who enjoys multi tasking and able to work quickly, yet accurately, to get orders processed in a timely manner. You'll be a real people person, interacting well with both customers and colleagues alike.

Also, we're looking for the following:

- Computer literacy
- Experience of working in a fast paced environment
- Great attention to detail
- An outgoing personality with a laser focus to get the task done

**What can we offer you?**:
At Novuna we take our people promise seriously. If you join us, you'll have a **chance to make a difference, opportunities to learn, and time to shine**.

In addition to a market-benchmarked salary our offer to you includes:

- Flexible hybrid working - 2 days a week from our office in Newbury (free onsite parking available)
- An annual bonus scheme of up to 13% of your salary
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Up to 10% employer pension contribution
- Full wellbeing package including Bupa PMI, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

**What's the next step?**:
We're **Disability Confident Committed**, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

**#LI-Hybrid

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