Customer Service Executive
1 day ago
Are you confident speaking with customers over the phone? Do you thrive on delivering outstanding customer experiences? Excited to play a part in supporting our customers toward carbon-free driving?If your answer is 'yes' then keep reading.Who we are.From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions we're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.What you'll do.You'll work as a member of our Customer Service Team where you'll be the first point of contact for our vehicle leasing customers, providing excellent customer service over the phone and by email to help resolve their queries. We'll provide full on the job training and you'll also receive industry-leading training. Once you're fully trained you'll use your newly-gained knowledge and skills to delight customers whilst helping with a wide variety of queries and requests.Attendance of the Newbury office will be required for the first 3 - 4 weeks to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach with a minimum of 3 days per week in the office.Please note, we have 1 permanent role and a 10 month fixed term contract available.You'll AlsoBe interacting with customers by phone and email Resolve customer queries where possible in the first call or email Liaise with specialist teams where needed What you'll bring.You're passionate about delighting your customers and get a real kick out of providing a good service. You've got an eye for detail and where possible, you enjoy taking ownership of queries to get them resolved.You'll Be a Great Fit If YouHave a friendly telephone manner and a strong customer service ethic Have excellent written and verbal communication skillsAre IT literate and comfortable learning new systems and processesAble to work on your initiative What's in it for you?Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.Our Offer To You IncludesAn excellent bonus schemeHybrid working25 days' holiday, plus bank holidays and the option to buy/sell 5 daysFull wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the yearBeing yourself.At Novuna, we're a Disability Confident Committed employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
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Customer Services Executive
1 day ago
Newbury, United Kingdom Willow HR Full timeJASCOTS WINE MERCHANTS We are one of the UK’s leading suppliers of exclusive and delicious wines to restaurants, hotels & caterers. Famous for our amazing service, dedicated to our customers and determined to make a difference. We are an ambitious young team, with strong growth targets & the mission to become the UK’s favourite on-trade wine...
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Customer Service Executive
7 days ago
Newbury, United Kingdom Novuna Full timeAre you passionate about providing phenomenal customer experiences? Fancy a role where you'll be able to work from home on a hybrid basis? Want to help customers on their journey to carbon-free motoring? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a...
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Customer Service Executive
2 weeks ago
Newbury, United Kingdom Novuna Full timeAre you passionate about providing phenomenal customer experiences? Fancy a role where you'll be able to work from home on a hybrid basis? Want to help customers on their journey to carbon-free motoring? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a...
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Customer Service Executive
3 days ago
Newbury, United Kingdom Novuna Full timeAre you passionate about providing phenomenal customer experiences? Fancy a role where you'll be able to work from home on a hybrid basis? Want to help customers on their journey to carbon-free motoring? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a...
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Customer Service Executive
2 days ago
Newbury, United Kingdom Novuna Full timeAre you confident speaking with customers over the phone? Do you thrive on delivering outstanding customer experiences? Excited to play a part in supporting our customers toward carbon-free driving?If your answer is 'yes' then keep reading.Who we are.From personal leasing for individual customers through to managing entire fleets for some of the UK's...
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Customer Service Executive
24 hours ago
Newbury, United Kingdom Novuna Full timeAre you confident speaking with customers over the phone? Do you thrive on delivering outstanding customer experiences? Excited to play a part in supporting our customers toward carbon-free driving?If your answer is 'yes' then keep reading.Who we are.From personal leasing for individual customers through to managing entire fleets for some of the UK's...
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Customer Service Executive
2 days ago
Newbury, United Kingdom Novuna Full timeAre you confident speaking with customers over the phone? Do you thrive on delivering outstanding customer experiences? Excited to play a part in supporting our customers toward carbon-free driving?Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.If your answer...
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Customer Service Executive
3 days ago
Newbury, United Kingdom Novuna Full timeAre you looking for a hybrid customer service role which doesn't involve working evenings or weekends? Do you enjoy providing excellent customer service over the phone and going that extra mile to ensure customer queries are resolved? Do your current circumstances allow for you to accept a 9 month fixed term contract? If your answer is 'yes' to all of...
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Customer Service Executive
2 weeks ago
Newbury, United Kingdom Novuna Full timeAre you looking for a customer service role which doesn't involve working evenings or weekends? Do you enjoy providing excellent customer service over the phone? Are you someone who goes that extra mile to ensure customer queries are resolved? If your answer is 'yes' to all of these, keep reading. **Want to know a little about us?**: At Novuna Vehicle...
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Customer Service Executive
5 days ago
Newbury, United Kingdom Novuna Full timeAre you looking for a customer service role which doesn't involve working evenings or weekends? Do you enjoy providing excellent customer service over the phone? Are you someone who goes that extra mile to ensure customer queries are resolved? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle...
