Customer Service Executive

4 days ago

Newbury, United Kingdom Novuna Full time

Are you passionate about providing phenomenal customer experiences? Fancy a role where you'll be able to work from home on a hybrid basis? Want to help customers on their journey to carbon-free motoring?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a **Top 50 Inclusive employer**, and we're number 11 in **Glassdoor's Top 50 Employer** list.

What does the role involve?

As a Customer Service Executive, you'll receive **industry-leading training** through our Customer First programme and our** accredited EV (electric vehicle) Academy**. You will be working as part of a friendly and supportive team, you'll use your newly-gained knowledge and skills to delight customers whilst helping with a wide variety of queries and requests.

Attendance of the Newbury office will be required for the first month to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach with a minimum of 2 days per week in the office.

**Some of your key duties will include**:

- Liaising with specialist teams and internal stakeholders when required

What are we looking for?

You're enthusiastic about delighting your customers and get a real kick out of providing a great level of service. You've got an eye for detail and where possible, you enjoy taking ownership of queries to get them resolved and rectified efficiently. You bring energy to the team and possess a strong can-do attitude.

Also, we're looking for the following:

- Friendly and professional telephone manner
- Excellent written and verbal communication skills
- IT literate and comfortable learning new systems and processes
- Ability to work on your own initiative and be a key team player

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a **chance to make a difference, opportunities to learn, and time to shine**.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

**#LI-Hybrid

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