Veterinary Receptionist

1 week ago

Brighton and Hove, United Kingdom Coastway Veterinary Group Full time

Greet clients and visitors to the Practice in a friendly and helpful manner and provide high levels of customer care.
- Ensure client areas such as waiting room/bathroom are always clean and tidy.
- Answer the telephone promptly in accordance with Practice protocols. Directing calls to the appropriate department and person, taking detailed messages as required and ensure messages are passed to the appropriate person in a timely manner.
- Make appointments and hospital bookings for clients according to practice policies.
- Ensure clients leave with medication prescribed and understand how and when to use this.
- Take payments from clients in accordance with Practice policy.
- To ensure provision of required documentation for consultations sessions such as client histories from other veterinary practices.
- Ensure laboratory samples are packaged and stored for collection in accordance with practice procedure.
- To audit and maintain patient records.
- Liaise with dispensary staff regarding stock taking and replenishing drug and food stock.
- Process client orders in accordance with Practice policy.
- Process monthly vaccination reminders and client invoices.
- Develop a comprehensive knowledge of, charity account administration procedures and protocols.
- Direct deliveries to the appropriate department and to deal with delivery notes.
- Update client communications as required.
- Ensure telephones are transferred on a daily basis at the end and beginning of the day.
- Cashing up and reconciliation according to practice procedure.
- Undertake CPD and training as required.
- Ensure own safety, and the safety of others who may be affected by your actions
- Undertake any other duties as may reasonably be required of you in the post.
- Proactive approach to supporting colleagues in training.

Work remotely
- No

Hours
- Monday 1 - 7pm
- Tuesday 1 - 7pm
- Thursday 8 - 2pm
- Friday 2 - 8pm
- 1:4 Sundays 9-8

**Job Types**: Part-time, Contract

**Salary**: £10.50 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Sick pay

COVID-19 considerations:
All staff are currently wearing full PPE and members of the public required to wear a face mask at all times.
All surfaces and touch points sanitised on a regular basis.

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