Veterinary Receptionist

Are you passionate about making pets a priority? Here at CVS, so are weWe are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Woodlands Veterinary GroupLocation: PlymouthContract: PermanentShift Pattern:Week One – Thursday 10:30 – 19:00 and Sunday 9:00 – 15:00Week Two – Thursday 10:30 – 19:00 and Saturday 13:00 – 18:00Week Three – Thursday 10:30 – 19:00, Saturday 13:00 – 18:00 and Sunday 9:00 – 15:00Week Four – Thursday 10:30 – 19:00 and Saturday 8:30 – 18:00Week Five – Thursday 10:30 – 19:00, Saturday 08:30 – 18:00 and Sunday 9:00 – 15:00About Woodlands Veterinary GroupWe are a large friendly team working across two sites dedicated to providing the best clinical care to our patients and providing outstanding customer service for our clients.We pride ourselves on providing a friendly and inclusive atmosphere, with exciting opportunities for growth. Take a look at the practice here: Woodlands Veterinary Hospital, Manadon | The Vet CollectionAbout CVSCVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every dayTake a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary ProfessionalsAbout the roleDay-to-day duties of the role will include:Answering phones and booking appointmentsResponding to queries via phone, in person and emailRegistering new clientsDispensing medicationsTaking paymentsAdhering to company policies and procedures to achieve key performance targets, client satisfaction and engagementAnd most importantly; providing a warm and welcoming experience to our clients arriving at the practiceQualificationsPrevious Receptionist experience is essential, veterinary experience is a plusResilient with the ability to cope with potentially distressing and emotional situationsAn excellent communicator with strong empathyExcellent customer service skills and experience in dealing with members of the publicA positive attitude and excellent teamwork skillsProficiency in Microsoft Office and other database management and operating systemsBenefitsSalary in line with the NMWGenerous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)Supportive and collaborative team environmentStaff discount scheme on Veterinary bills and productsA range of health benefits including private healthcareEmployee Assistance Programme and access to over 400 Mental Health First-Aidersand more Or, if easier, you can find a full list by clicking here: CVS Employee Benefits- what we can offer youUnfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.To apply for this position please click 'Apply Now'. #J-18808-Ljbffr